<p>DEFINITION</p> <p>Incumbents in this class perform professional analytical work involving the evaluation, documentation, and improvement of court business processes, operational procedures, and supporting information systems. Under general supervision, analyze workflows, identify operational enhancement opportunities, document business requirements, and assist in implementing technology and process improvement that supports the Court's mission, service delivery, and compliance with applicable rules and policies. Incumbents act as a change agent driving effective deployments and execute system configuration changes across one or more operating functions and/or case management systems.</p> <p>DISTINGUISHING CHARACTERISTICS:</p> <p>The Business Process Analyst is a journey-level professional classification in the Business Process Analyst series and coordinate work activities with project teams or subject matter experts. Incumbents perform analytical work supporting operational improvement initiatives, system implementations, and business process documentation. Assignments may range from routine to moderately complex initiatives and are performed with general guidance from management or senior analysts.</p> <p>TYPICAL DUTIES</p> <p>The following duties are typical of those performed by this class. Other related duties may also be performed. Incumbents may not necessarily perform all the duties listed.</p> <ul> <li>Analyze and document court business processes, workflows, and operational procedures. </li><li>Gather and document functional and business requirements for case management systems and other technology platforms. </li><li>Assist functional unit management and key stakeholders to identify, define, and analyze operational problems and recommend process improvement solutions. </li><li>Prepare workflow diagrams, process maps, and technical documentation. </li><li>Participate in court technology projects including system implementations and enhancements. </li><li>Support system configuration, testing, and validation activities including user acceptance testing. </li><li>Research court operational practices and compile analytical reports. </li><li>Assist with change management activities including stakeholder communication and training materials. </li><li>Facilitate meetings with operational staff to gather information and clarify requirements. </li><li>Monitor operational performance following implementation of new systems or processes. </li><li>Act as a liaison and subject matter expert between departmental end-users, technical staff, consultants and other governmental organizations in the analysis, design, configuration, testing, and ongoing enhancement of case management systems to ensure optimal operational performance. </li><li>Participate in state-wide initiatives related to shared case management systems operational functions and digital transformation. </li><li>Read, interpret, and analyze case management systems and functional technical literature, and translate findings into non-technical documentation the end-user can comprehend and utilize. </li><li>Assist in business process reengineering and improvement initiatives in consultation with impacted internal and external stakeholders </li><li>Consolidate complex information into clear, cohesive, and actionable written materials to support management analysis and decision making. </li><li>Assist in developing an overall change management strategy for the court ensuring changes are effectively communicated, adopted, and sustained across affected stakeholders. </li><li>Monitor, analyze, and report business and systems impact of changes to the California Rules of Court. Identify risks, dependencies, and required system or procedural updates to ensure compliance and continuity of operations. </li><li>Serves as a subject matter expert and resource to support the development and consistency of business practices. </li><li>Develop training curriculum and conduct formal training sessions covering assigned systems modules or business processes; evaluate training effectiveness and recommend improvements to support user adoption and operational effectiveness. </li><li>Participates in studies of new and existing programs and special projects to assess feasibility and resolve problems through organizational, procedural, technical and fiscal research and analysis. </li><li>Develop policy and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service. </li></ul> <p>MINIMUM REQUIREMENTS AND QUALIFICATIONS</p> <p>Any combination of education and experience, which has led to the acquisition of the required knowledge, skills and abilities. The required knowledge and experience can typically be obtained by a bachelor's degree from an accredited college or university in a field directly related to the administrative, management or financial aspects of this classification, with three (3) years of experience in business process analysis, major computer system implementations, change management, large group facilitation, and/or major analytical or research studies.</p> <p>Substitution: Additional related experience may be substituted for the required education on a year- for-year basis</p> <p>KNOWLEDGE OF:</p> <ul> <li>Court operational practices and case management systems (eCourt) or similar systems. </li><li>Apache Groovy or other scripting languages, including application in developing, maintaining, and testing business rules, workflows, and system configurations in support of court operations. </li><li>Principles, practices and techniques of customer service. </li><li>Time management and organizational skills. </li><li>Project management principles and techniques. </li><li>Techniques and strategies for managing organizational and system change, including stakeholder engagement and adoption. </li><li>English grammar, punctuation, spelling and usage sufficient to prepare clear, professional correspondence, reports, and technical documentation. </li><li>Principles and practices of business process analysis and workflow improvement. </li><li>Basic project management principles and analytical methods. </li><li>Business process mapping techniques and documentation tools. </li><li>Methods for system testing including user acceptance testing. </li><li>Public sector administrative practices and organizational structures. </li><li>Data analysis techniques and reporting tools. </li><li>Standard office software applications. </li><li>Principles of Change Management </li></ul> <p>ABILITY TO:</p> <ul> <li>Perform complex and sensitive duties under general direction, exercising sound judgment within assigned areas of responsibility. </li><li>Apply creative and critical thinking in the use of case management systems and development of business processes. </li><li>Acquire and apply subject matter expertise in the functions and activities of the department or other assigned work unit, including applicable laws, rules, regulations, procedures and technical operations. </li><li>Apply advanced troubleshooting and analytical skills. </li><li>Demonstrate strong technical competency and computer skills. </li><li>Utilize time management skills and multi-tasking capabilities. </li><li>Develop and document business processes, functions and procedures. </li><li>Analyze operational workflows and identify and develop recommendations for improvement opportunities. </li><li>Document business requirements and translate operational needs into technical specifications. </li><li>Conduct research and prepare clear analytical reports. </li><li>Communicate effectively both orally and in writing with both technical and non-technical staff. </li><li>Facilitate meetings and gather stakeholder input. </li><li>Maintain effective working relationships across departments. </li><li>Manage multiple assignments and meet deadlines. </li></ul> <p>PHYSICAL REQUIREMENTS:</p> <ul> <li>Ability to use a personal computer and its peripherals including keyboarding, mouse and monitor use for extended periods of time. </li><li>Ability to grasp and manipulate files. Frequent hand and/or wrist motion. </li><li>Occasionally reaching at or above shoulder level. </li><li>Positions also may require movement throughout the Courthouse delivering and/or retrieving forms, files and information to and from other departments and lifting file boxes, files or binders up to 10 lbs. </li></ul> <p>WORK ENVIRONMENT:</p> <ul> <li>Shared office environment with varying degrees of hot and cold air. Requires exposure to dust, fax or printer toners. </li><li>Requires travel to other court locations. </li><li>Must be able to traverse indoors and outdoors, over uneven ground and pavement in all types of weather. </li><li>Constant interruptions, with high volume of telephone and personal interaction, and speaking to a group of people. </li></ul> <p>IMPORTANT RECRUITMENT INFORMATION</p> <p>DEADLINE DATE: The recruitment will close on Friday, April 17, 2026.</p> <p>THIS POSITION REQUIRES POSSESION OF A VALID CALIFORNIA DRIVER'S LICENSE DUE TO THE NEED TO DRIVE TO OTHER COURT LOCATIONS, AT TIMES WITH VERY LITTLE NOTICE.</p> <p>APPLICATION EVALUATION: All applications received will be evaluated based on the requirements of the position. A comparative screening will be conducted to determine which of the applicants will be selected for invitation to the next step of the screening and selection process. Those individuals who are invited to continue to the next step in the screening and selection process will be contacted via the email address they provided in their application.</p> <p>SKILLS ASSESSMENT: Job related written or practical assessment may be administered for this position. Date: TBD</p> <p>SELECTION INTERVIEW: The interviews may be consolidated into one process or expanded into multiple interviews contingent upon the size and quantity of the candidate pool. Following the evaluation of the applications, the most qualified candidates may be invited to an oral board panel interview or directly to the selection interview. If an oral board panel interview is conducted, top candidates from the oral board panel interview will be invited to the selection interview with the hiring manager and/or members of the court executive management team. Date: TBD</p> <p>PERSONAL QUALIFICATIONS: All applicants must possess the personal qualifications generally recognized as essential to being an outstanding public employee, including integrity, initiative, dependability, courtesy, good judgment, and the ability to work with others as a team and follow instructions.</p> <p>CONDITIONS OF EMPLOYMENT: Working in any of the Ventura Superior Court facilities requires employees to be subject to security screening by security personnel who use a combination of walk-through and handheld screening devices.</p> <p>In addition to your wages, the Superior Court of California, Superior Court of California, County of Ventura offers you an extensive benefits package, including:</p> <ul> <li>FLEXIBLE BENEFIT PROGRAM: You allocate the Court's non-taxable biweekly contribution among several benefit options, such as Medical, Dental and Vision benefits. Pre-tax Salary Reduction available if the costs for the benefits package you select exceed the Superior Court of California, County of Ventura's contribution. This saves you taxes by lowering your taxable income. Cash added to your biweekly taxable pay, depending on the selection you have made. </li><li>FLEXIBLE SPENDING ACCOUNTS: Increase your spending power by reimbursing you with pre-taxed dollars for IRS approved dependent care and health care expenses. </li><li>ANNUAL LEAVE: Hours toward vacation or any other paid time off is earned according to policy and guideline set forth by the court. </li><li>DEFERRED COMPENSATION PROGRAM: 401(k) and 457 Deferred Comp programs are available to eligible employees. </li><li>RETIREMENT: The Court will comply with the provisions of the Public Employees Pension Reform Act (PEPRA), as amended </li></ul> <p>This summary is informational only, and cannot modify or affect your benefits in any way, nor shall you accrue any rights because of a statement or omission from this summary. Please refer to Plan Brochures and Memorandum of Agreement or Resolution for details.</p> <p>Employer Superior Court of California, County of Ventura</p> <p>Address 800 South Victoria Avenue, Hall of Justice</p> <p>Mailing Address: PO Box 6489</p> <p>Ventura, California, 93009-6489</p> <p>Phone (805) 289-8500</p> <p>Website http://www.ventura.courts.ca.gov/careers.html</p>