<p>Description</p> <p>The Business Support Manager - Financial Operations & Delivery is a senior, execution-focused role responsible for the financial management, operational coordination, and delivery enablement of a portfolio of initiatives within the Technology and Data organization. This role partners closely with senior leaders, finance, sourcing, and vendors to ensure capital and operating expenses (CapEx/OpEx) are accurately tracked, forecasted, and aligned to delivery commitments.</p> <p>This position sits at the intersection of financial oversight, operational execution, and cross-functional coordination, acting as a trusted partner to leadership by providing accurate data, clear insights, and disciplined follow-through. The role requires strong Excel-based financial acumen, executive presence, and the ability to challenge assumptions while ensuring delivery remains within approved budgets.</p> <p>Primary focus is day-to-day operational execution (approximately 60%), with tactical planning and continuous improvement (approximately 40%).</p> <p>Key Responsibilities</p> <p>Financial Management & Operational Execution</p> <ul> <li>Own and maintain budget trackers covering financial actuals, forecasts, and remaining capacity across both CapEx and OpEx. </li><li>Partner with senior leaders to ensure delivery commitments align with approved budgets and forecasts. </li><li>Monitor financial performance, identify variances, risks, and constraints, and proactively surface issues with clear options and recommendations. </li><li>Coordinate closely with Finance (CapEx and OpEx), Sourcing, and external vendors to ensure contracts, spend, and forecasts are accurate and current. </li><li>Ensure financial data integrity through disciplined validation, reconciliation, and documentation. </li></ul> <p>Delivery Enablement & Coordination</p> <ul> <li>Support multiple initiatives or workstreams by ensuring funding, resources, and contracts are aligned to delivery needs. </li><li>Act as a central point of coordination across leaders, delivery teams, finance partners, sourcing, and vendors. </li><li>Identify and manage dependencies, risks, assumptions, and constraints related to funding, resourcing, and vendor engagements. </li><li>Enable leaders to meet their delivery goals by providing timely, accurate information and by challenging plans that do not align with financial realities. </li></ul> <p>Insights, Analysis & Decision Support</p> <ul> <li>Analyze complex data sets to identify trends, risks, and opportunities related to financial performance and delivery execution. </li><li>Translate financial and operational data into clear, actionable insights that inform leadership decisions. </li><li>Create clear, concise materials (primarily Excel-based, with limited presentation support) to support decision-making. </li><li>Identify process pain points and recommend improvements to reduce manual effort, increase accuracy, and improve transparency. </li></ul> <p>Governance & Controls</p> <ul> <li>Ensure initiatives adhere to required governance standards, documentation, and financial controls. </li><li>Maintain accurate reporting against plans and budgets in line with Program Office and Finance expectations. </li><li>Support audits, reviews, and leadership inquiries with well-documented, defensible data. </li></ul> <p>Continuous Improvement & Flexibility</p> <p>*</p>