<p>Kforce has an enterprise client seeking a Customer Insights Manager/Researcher in New York, NY.</p> <p>Responsibilities:</p> <ul> <li>Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders </li><li>Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends </li><li>Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey </li><li>Build and manage vendor relationships with research agencies </li><li>Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies* Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience </li><li>4+ years of professional market research or UX research experience </li><li>Data Analysis experience </li><li>Stakeholder Management experience </li><li>Report Writing experience </li><li>Expertise in quantitative research and data analysis </li><li>Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations </li><li>Drive to understand business and stakeholder team's goals </li><li>Ability to communicate complex subject manner in written form </li><li>Detail-oriented and able to take on self-directed projects </li><li>Teamwork and collaboration-oriented in a very dynamic group </li></ul> <p>Preferred:</p> <ul> <li>Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis </li><li>Experience with various research platforms such as Qualtrics, Usertesting.com </li><li>Experience working with research vendors </li><li>SQL experience </li></ul>