<p>Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.</p> <p>Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.</p> <p>Job Description:</p> <p>Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.</p> <p>We are seeking a skilled Application Support Engineer to join our team at Sun Life's U.S. Group, Enrollment, and Claims business areas.</p> <p>This role is critical in maintaining and enhancing our suite of applications, ensuring smooth operations and excellent customer satisfaction.</p> <p>Key Responsibilities:</p> <ul> <li>Provide comprehensive support for application maintenance and enhancement activities </li><li>Manage and resolve application tickets, system defects, and enhancement requests </li><li>Assist in major incident resolution and release management </li><li>Facilitate communication between business users and IT teams </li><li>Conduct system health checks and manage support ticket queues </li><li>Participate in project transitions, disaster recovery events, and release management activities </li><li>Develop temporary workarounds for business users when needed </li><li>Contribute to process improvement initiatives and regulatory compliance efforts </li></ul> <p>Ideal Candidate Profile:</p> <ul> <li>BS/BA degree or equivalent experience </li><li>3+ years of progressive experience in an analyst role or business role using web/client server applications </li><li>Strong communication, customer service, analytical, and problem-solving skills </li><li>Ability to work effectively with partners across different time zones and locations </li><li>Self-motivated with excellent workload management and prioritization skills </li><li>Proficiency in communicating with both technical and non-technical stakeholders </li><li>Experience with benefit administration platforms, preferably Workday </li><li>Familiarity with AWS application logs, claims processing, and APIs </li><li>Knowledge of Microsoft SQL or XML is a plus </li></ul> <p>Additional Requirements:</p> <ul> <li>Willingness to participate in an on-call rotation program for critical application support </li><li>Ability to manage tasks associated with project transitions and release management </li><li>Strong understanding of business processes and functional knowledge in the insurance industry </li></ul> <p>Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!</p> <p>Life is brighter when you work at Sun Life</p> <ul> <li> <p>Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more</p> </li><li> <p>Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account</p> </li><li> <p>A flexible work environment with a friendly, caring, collaborative and inclusive culture</p> </li><li> <p>Great Place to Work Certified in Canada and the U.S.</p> </li><li> <p>Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running</p> </li></ul> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p> <p>Salary Range: $78,200 - $117,300</p> <p>At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.</p> <p>Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.</p> <p>At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.</p> <p>Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!</p> <p>We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.</p> <p>Life is brighter when you work at Sun Life</p> <p>At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.</p> <p>We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.</p> <p>For applicants residing in California, please read our employee California Privacy Policy and Notice.</p> <p>We do not require or administer lie detector tests as a condition of employment or continued employment.</p> <p>Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p> <p>Job Category:</p> <p>IT - Application Development</p> <p>Posting End Date:</p> <p>27/06/2025</p>