<p>Kforce has a client that is seeking a Desktop Support in Denver, CO.</p> <p>Expected Responsibilities:</p> <ul> <li>Installs, upgrades, troubleshoots, and maintains endpoint hardware and software </li><li>Image computers, install applications using in-house tools (SCCM/PXE boot) </li><li>Responds to calls, chats, service tickets, and dispatched requests for technical support </li><li>Diagnoses and fixes endpoint network, software, and hardware issues </li><li>Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.) </li><li>Communicates with users on proper computer uses and policies utilizing excellent customer service skills </li><li>Provides ad-hoc training to users and groups on hardware and software systems </li><li>Works with other IT teams on complex Incident and Request resolutions </li><li>Maintains computerized inventory of computer equipment through our support platform </li><li>Creates and maintains Knowledge-Based articles for support </li><li>Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization </li><li>Provides assistance with office moves, new hire setups (moving and set-up of IT equipment) </li><li>Performs all other necessary tasks related to IT Support of the respective company agencies and supported locations </li><li>Business travel may be required to perform some support activities utilizing company fleet vehicles* Education requirement: Graduation from High School or the possession of GED, HiSET or TASC Certificate </li><li>Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement </li><li>License/Certifications: Must obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date </li><li>Experience Requirement: Five (5) years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems </li><li>Strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic </li><li>Strong communicator and detail oriented </li><li>Experience supporting Windows 10, 11 </li><li>Experience supporting Microsoft Office 365 </li><li>Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives </li><li>ServiceNow experience </li><li>Experience and knowledge in ITIL process handling incident, change and problem management </li><li>SCCM, Cisco AnyConnect/SecureConnect </li><li>Independent self-starter able to collaborate actively with others in a cross-functional team </li></ul>