<p>This position is open to current Colorado residents only.</p> <p>Please note: This recruitment may be used to fill multiple vacancies.</p> <p>Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!</p> <p>Work Unit:</p> <p>The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations, and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program. </p> <p>The Colorado Central Registry exists to provide excellent support to local county Child Support Services (CSS) offices, to foster continuous improvement in the effective and efficient delivery of all CS services to families in order to enhance their ability to become or remain self-sufficient, and to develop CSS program policies, rules, procedures and regulation for statewide implementation of an effective intergovernmental CSS program. More specifically, this includes operating a central registry, which processes all incoming actions from other states and counties and assists in resolving intergovernmental issues. Duties also include providing State Parent Locator Services (SPLS) that are mandated by federal regulation and state law, and performing State Information Agent duties mandated by state law.</p> <p>Opt in below to receive text message updates on CDHS recruiting events!</p> <p>CDHSCareers</p> <p>This position is currently hybrid - 2 days in office</p> <p>                   Office Hours 8 am - 5 pm negotiate specific hours when hired, core hours 9 am - 3 pm and must work eight hours a day.</p> <p>Please note: These working arrangements are subject to change.</p> <p>About this Position:</p> <p>This position exists to process incoming intergovernmental referrals from other states, provide guidance and support to county staff regarding intergovernmental policies and procedures. This position reviews complex intergovernmental cases, interprets federal and state CSS rules, consults regulations and statutes to determine applicability, provides technical assistance and customer service to county and other state CSS personnel in order to ensure that intergovernmental actions are processed in compliance with Title IV-D of the Social Security Act, and responds to requests for assistance from the parties in a child support action and other stakeholders.</p> <p>Summary of Duties:</p> <ul> <li>County Program Support & Guidance </li></ul> <p>Respond to phone calls and correspondence from county CSS professionals, other states' workers, the Federal Office of Child Support Services (OCSS), and the parties to the cases requesting information on or assistance with intergovernmental cases.</p> <p>Research complex intergovernmental issues and contact appropriate county and other states' staff to resolve. Contact necessary resources for facts and, using available guidance, make appropriate recommendations to resolve problems. Respond to inquiries through written, oral, and electronic communication within the time frames mandated by federal and state rules and regulations.</p> <ul> <li>Resolve Intergovernmental Issues </li></ul> <p>Respond to phone calls and correspondence from county CSS professionals, other states' workers, the Federal Office of Child Support Services (OCSS), and the parties to the cases requesting information on or assistance with intergovernmental cases.</p> <p>Research complex intergovernmental issues and contact appropriate county and other states' staff to resolve. Contact necessary resources for facts and, using available guidance, make appropriate recommendations to resolve problems. Respond to inquiries through written, oral, and electronic communication within the time frames mandated by federal and state rules and regulations.</p> <ul> <li>Process Incoming Responding Actions </li></ul> <p>Review responding intergovernmental case filings for compliance with state and federal policies and procedures. Communicate with county and other states' staff regarding alternate methods of preparing and filing an intergovernmental action, when appropriate. Enter case information into ACSES and attempt to locate the obligor. Complete this process within federally mandated time frames.</p> <ul> <li>Other Duties as Assigned </li></ul> <p>Other duties as assigned that are reasonably within the scope of the position classification, including coverage of staff absences; completion of special projects, completion of grant or temporary assignments; representation of the Unit, Division, or Department on task forces or committees; and completion of other supervisory-designated tasks</p> <p>Important Note: Please review your application to ensure completion. For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.  Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.. Volunteer work or a related type of experience may be used to meet the qualifications, but it must be documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement. This experience must be documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.</p> <p>MINIMUM QUALIFICATIONS:</p> <p>Experience Only:</p> <ul> <li>Six (6) years of experience working in a child support services program processing child support cases. Experience may include working in intake, establishment, modification, enforcement, legal, and/or payment processing.   </li></ul> <p>Education and Experience:</p> <ul> <li>A combination of related education and/or relevant experience in working in a child support services program processing child support cases. Experience may include working in intake, establishment, modification, enforcement, legal, and/or payment processing equal to six (6) years </li></ul> <p>Preferred Qualifications:</p> <ul> <li> <p>Experience using the Automated Child Support Enforcement System (ACSES)</p> </li><li> <p>Experience using the Office of Child Support Services State User Portal </p> </li><li> <p>Experience processing intergovernmental child support cases and/or payments. </p> </li><li> <p>Relevant years of State service should be considered as a preferred qualification to be used to determine the top candidates on the referral list. (Partnership agreement 10.1.)</p> </li></ul> <p>Conditions of Employment:</p> <ul> <li>1075 Check required </li><li>Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment.  Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS. </li></ul> <p>Supplemental Information: </p> <p>Please note that ONLY your State of Colorado job application will be reviewed during the initial screening and the compensation analysis; your other attached documents will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience in the work experience section on the application itself.  Applications left blank or marked "SEE RESUME" or "SEE ATTACHED" will not be considered.  </p> <p>Your application will be reviewed against the minimum qualifications for the position.  If your application demonstrates that you meet the minimum qualifications,  you will be invited to the comparative analysis process.</p> <p>Appeal Rights:</p> <p>If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.</p> <p>An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.</p> <p>For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.</p> <p>How to Apply</p> <p>The Assessment Process</p> <p>For additional recruiting questions, please contact cindy.kong@state.co.us</p> <p>About Us: </p> <p>If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:</p> <ul> <li> <p>Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans</p> </li><li> <p>Medical and dental health plans</p> </li><li> <p>Employer supplemented Health Savings Account</p> </li><li> <p>Paid life insurance</p> </li><li> <p>Short- and long-term disability coverage</p> </li><li> <p>11 paid holidays per year plus vacation and sick leave</p> </li><li> <p>BenefitHub state employee discount program</p> </li><li> <p>Employee Wellness program</p> </li><li> <p>Excellent work-life programs, such as flexible schedules, training and more</p> </li><li> <p>Remote work arrangements for eligible positions</p> </li><li> <p>Some positions may qualify for the Public Service Loan Forgiveness Program. For more</p> </li></ul> <p>information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.</p> <p>Our Values:</p> <p>We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.</p> <p>Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.</p> <p>We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.</p> <p>Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.</p> <p>We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.</p> <p>Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.</p> <p>We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.  </p> <p>ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAA Coordinator, Nancy Schmelzer, at  cdhs_ada@state.co.us or call 1-800-929-0791.</p> <p>~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~</p> <p>Toll Free Applicant Technical Support</p> <p> </p>