<p>The Fraud Operations Recovery team focuses on investigating and resolving fraudulent debit and credit card transactions reported by our members. The investigators responsibilities include validating claims, processing chargebacks, responding to merchant disputes, and ensuring compliance with federal regulations. The main goal of the team is to recover as much of the fraudulent funds as we can.</p> <ul> <li>A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the "Intern Proof of Enrollment" section of the application. </li><li>Provide support to assigned department; may work on small projects or portions of larger projects </li><li>Support business strategy and initiatives within the business unit and/or across the organization </li><li>Assist and collaborate with various levels of staff to accomplish tasks/assignments </li><li>Perform research and analysis; may include quantitative and/or qualitative analysis </li><li>Maintain professionalism in all interactions, placing member service as priority </li><li>Provide comprehensive day-to-day operational support </li><li>Provide support in functional areas of the credit union </li><li>May provide direct member service in high volume situations </li><li>Process and update data in automated systems; may generate and analyze reports </li><li>Perform other duties as assigned </li><li>Junior/Senior undergraduate or master's level student working towards a bachelor's degree in business administration, statistics, or related field </li><li>Preferred internship analyst or full-time experience in data analysis and reporting </li><li>Ability to exercise initiative and good judgment to make sound decisions </li><li>Ability to adapt to new technologies </li><li>Ability to provide exceptional customer service </li><li>Ability to work independently and in a team environment </li><li>Desired - Communication with impact and be committed to self-development </li><li>Effective interpersonal, verbal, and written communication skills </li><li>Effective research, analytical, and problem solving skills </li><li>Effective skill maintaining accuracy with attention to detail and meeting deadlines </li><li>Effective word processing and spreadsheet software skills </li><li>Effective organizational, planning and time management skills </li><li>Research skills </li><li>Interpersonal skills </li></ul>