<p>Now Hiring: Experienced Customer Care Specialists - Exterior Home Improvement</p> <p>Location: Solon, OH</p> <p>Schedule: Full-Time | 8:00 AM-4:30 PM | Rotating Saturdays (with a weekday off when scheduled on Saturday)</p> <p>Compensation: $18-$28 per hour with Uncapped Commissions</p> <p>The Third Estimate is expanding our Customer Care team and specifically seeking experienced professionals who understand the pace and expectations of the exterior home improvement industry. Candidates with knowledge of roofing, siding, windows, or doors - and who are comfortable managing a high volume of outbound calls - will excel in this role.</p> <p>Since 1996, our company has built a strong reputation across Northeast Ohio for quality, professionalism, and service. Our Customer Care Specialists represent the first interaction with homeowners, and we rely on this team to deliver clarity, confidence, and exceptional customer support.</p> <p>What You Can Expect</p> <ul> <li>A consistent and predictable work schedule </li><li>Competitive hourly pay with significant commission opportunities </li><li>A collaborative environment where team members support one another and share in success </li></ul> <p>Role Responsibilities</p> <ul> <li>Manage a steady flow of outbound and inbound calls with professionalism </li><li>Provide knowledgeable guidance to homeowners using your industry background </li><li>Convert customer inquiries into scheduled appointments </li><li>Work closely with sales and operations to ensure accurate communication and strong follow-through </li></ul> <p>Who We're Looking For</p> <ul> <li>2+ years of call center experience, specifically in high-volume environments </li><li>Prior customer service experience in exterior home improvement or construction is required </li><li>Strong communicator with the ability to stay organized and handle multiple tasks </li><li>Comfortable using CRM software and Microsoft Office </li><li>Reliable, detail-oriented, and motivated to meet performance goals </li><li>High school diploma or GED required </li></ul> <p>What We Offer</p> <ul> <li>Competitive compensation with uncapped earning potential </li><li>Opportunities for advancement and leadership growth </li><li>A company culture focused on integrity, teamwork, and producing results homeowners can trust </li></ul> <p>Interested? Apply Today</p> <p>Join a company that values expertise, consistency, and excellent customer care. Bring your industry knowledge and communication skills to a team that takes pride in creating a positive homeowner experience from the very first call.</p>