<p>Job Description</p> <p>Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Resolutions Coordinator will focus on resident retention and experience.</p> <p>If you are an ambitious, problem-solving customer service professional, who rises to a challenge and takes pride in providing a great experience, we want you on our team!</p> <p>What We Offer</p> <p>AIR offers attractive compensation packages that reward performance including:</p> <ul> <li>Expected base pay rate of $20.00 - $22.00 per hour. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. </li><li>25% Rent Discount at any AIR community. Option to live onsite with zero commute or at a nearby AIR community. </li></ul> <p>Where You Will Work</p> <p>You will work onsite at Palazzo West, our 611-unit high-end, luxury apartment community located in Los Angeles, CA, right across the street from The Grove.</p> <p>Check it out for yourself here: https://www.palazzo-west.com/</p> <p>What You Will Do</p> <ul> <li>Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. </li><li>Support residents during the move-out process, which may include notice to vacate and resident transfers. </li><li>Assist with the resident lease renewal process including finalizing renewal leases with the resident via phone and internet. </li><li>Monitors resident retention. </li><li>Assist residents with any need </li><li>Help residents pay their rent online </li><li>Complete move-in and move-out inspections </li><li>Register cars to park on-site </li><li>Register pets for existing residents </li><li>Assist with parcel pending (package deliveries) </li><li>Enter in service requests for residents </li><li>Answer questions regarding service requests </li><li>Assisting with Notice to Vacates and gather information for move-outs </li><li>Send communication to residents </li><li>Coordinate and plan resident functions </li><li>Responds to and manages resident complaints and/or service issues </li><li>Contact residents about policy violations </li></ul>