<p>Description</p> <p>About Us:</p> <p>As a worldwide fitness, wellness, and health leader built on family values, Johnson Health Tech serves people who want to live better lives with products that provide superior experiences-in the club, the home, and beyond. Our success is powered by innovation driven by cross-cultural collaboration, thoughtful design, uncompromising quality, and an ironclad commitment to being the very best global citizen.</p> <p>At Johnson Fitness & Wellness, the nation's largest specialty fitness dealer, we're building teams that reflect those values. That's where you come in.</p> <p>The Opportunity:</p> <p>We're seeking an experienced Customer Service & Technical Support Manager to elevate the service experience across our business. Reporting directly to the President of US Retail, this high-impact role will lead a team of 10+ professionals and supervisors while partnering closely with field service providers and cross-functional leaders. Your leadership will shape the way customers-dealers, consumers, and commercial partners-experience Johnson.</p> <p>What You'll Do:</p> <ul> <li>Lead, coach, and grow a team of 10+ staff and supervisors, creating a culture of accountability, collaboration, and service excellence. </li><li>Manage daily call center operations and coordinate with field service providers to ensure seamless support. </li><li>Build workflows and procedures that improve efficiency, effectiveness, and customer satisfaction. </li><li>Champion a best-in-class support experience across phone, email, and chat. </li><li>Use data and reporting to analyze KPIs, spot trends, and propose solutions to tactical and strategic challenges. </li><li>Partner with internal teams to resolve issues, reduce field concerns, and continuously improve the customer journey. </li></ul> <p>Requirements</p> <p>What We're Looking For:</p> <ul> <li>7+ years of progressive call center management experience, with at least 5 years leading people directly. </li><li>Strong background in technical support leadership and process improvement. </li><li>Proven success in building and motivating high-performing teams. </li><li>Mechanical/troubleshooting skills (fitness equipment experience a plus). </li><li>Strong communicator and collaborator with a track record of operational impact. </li><li>CRM expertise and workflow management skills. </li><li>Bachelor's degree or equivalent experience. </li></ul> <p>What's In It for You:</p> <p>We know that taking care of our customers starts with taking care of our people. You'll find an environment that values growth, collaboration, and well-being-plus competitive benefits, including:</p> <ul> <li>Health & Dental Insurance </li><li>Company-paid Life Insurance </li><li>401(k) with company match </li><li>Generous Paid Time Off </li><li>Employee product discounts </li><li>Wellness programs </li></ul> <p>Why You'll Love It Here:</p> <p>This isn't just about managing a team-it's about defining the customer experience for a global leader in fitness and wellness. If you're energized by leading people, solving problems, and building processes that stand out, we'd love to hear from you.</p> <p>EOE/M/W/Vet/Disability</p> <p>#ZR</p>