<p>Primary Responsibilities</p> <p>Under the direction of assigned supervisor, The Field Services General Foreman directs the daily Field Service and Meter Operations. Responsibilities include managing the installation, maintenance and testing of all meter assets; repair of appliances and HVAC systems; meter reading, and service activation and shutoff.</p> <p>Essential Job Functions:</p> <ul> <li>Oversees the daily work of a team of service and meter technicians to provide timely, quality service in the field for NPU's gas, electric, water and sewer customers, including gas appliance and furnace repair, meter installation, and service activation and shut off. </li><li>Defines, schedules and manages all work of assigned team. </li><li>Manages team to ensure timely, accurate readings and transfer of data to the billing system. </li><li>Sets quality and productivity standards for the field services team and reviews completed work orders and reports to ensure standards are met. </li><li>Works with engineering to define meter and regulator requirements and select appropriate revenue meters for applicable services. </li><li>Develops strategies to maintain accurate metering and correct use of metering data for planning and billing purposes. Schedules and oversees installation, testing and maintenance of meters by in-house personnel and outside vendors as needed to control costs and meet accuracy objectives. </li><li>Monitors unaccounted for product reports on a regular basis to uncover potential metering </li><li>Motivates and develops staff by utilizing performance management, progressive discipline and employee recognition programs. Reviews and approves payroll in accordance with collective bargaining agreements. </li><li>Defines, schedules, and assesses ongoing technical training to ensure that all technicians are able to work safely and provide quality customer service for all services. </li><li>Enforce public safety codes and regulations as they apply to the services provided. </li><li>Assists service personnel to resolve difficult repair problems. </li><li>Assists with developing and operates within annual capital and expense budgets. </li><li>Develops plans and maintains sufficient inventory levels for metering and repair work to control carrying costs while meeting customer expectations for timely service. </li><li>Handles customer complaints and concerns in a timely and effective manner. </li></ul> <p>Other Related Duties:</p> <ul> <li>Be available nights and weekends occasionally to provide support for customers and employees. </li><li>Works with management and fellow employees to identify and correct health and safety concerns </li><li>Participate actively in the NPU occupational health and safety program and promote safe practices for all NPU workers. </li></ul> <p>Qualifications</p> <ul> <li>Bachelors Degree in business or technical field related to the job duties from a recognized college or university and a minimum of two (2) years of experience in a supervisory field service role. </li><li>An Associate Degree in business or technical field related to the job duties and six (6 ) years progressively responsible experience in customer service or field service with at least three (3) years of supervisory experience may be considered in lieu of a Bachelors Degree. </li><li>A minimum of eight (8) years utility experience in progressively responsible positions specifically related to these duties may be considered in lieu of formal education. </li></ul> <p>Knowledge, Skills and Abilities:</p> <ul> <li>Basic understanding of the properties of natural gas, water, and electricity and able to read, understand and explain gas, water, and electric safety and public health codes. </li><li>Working knowledge of the hazards and safety precautions of the work performed. </li><li>Demonstrated aptitude for learning and keeping up-to-date with rapidly changing technical information. </li><li>Ability to develop cost effective quality control policies and procedures. </li><li>Ability to assist staff as needed in various physical tasks including troubleshooting appliances and testing and repairing meters, meter accessories and regulators. </li><li>Solid electronics background with emphasis on control wiring and reading electrical wiring schematics. </li><li>Understanding of service pricing principles and utility billing practices and procedures. </li><li>Basic understanding of work flow processes, process improvement techniques and quality management practices. </li><li>Ability to motivate personnel in a fast changing environment. </li><li>Ability to assess employee performance, coach and train employees and maintain good employee relations. </li><li>Ability to establish and maintain effective work relationships with NDPU employees at all levels, customers, suppliers, and relevant external contacts. </li><li>Ability to interpret expense reports, develop budget requests, and manage projects and operations within budget. </li><li>Demonstrated willingness to take risks and seek innovative solutions to customer and operational issues. </li><li>Demonstrated ability to operate within established policies, practices, and regulations. </li><li>Ability to operate personal computers and software, with minimal clerical support. </li><li>Ability to operate under pressure and not get easily frustrated. </li><li>Ability to instill confidence by responding to the customers and fellow employees in a prompt, respectful, courteous, and informative manner. </li><li>Ability to handle customer concerns calmly and effectively. </li><li>Must be able to operate a motor vehicle and maintain a valid CT driver's license. </li></ul> <p>Physical Demands:</p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</p> <ul> <li>Hand/finger dexterity: Constantly in performing computer operations. </li><li>Talking: Speak clearly for constant communication with co-workers, customers, telephone work and two-way radio. </li><li>Ability to perform physical activities relating to inspection of meters and appliances and other field related tasks. </li><li>Ability to operate a motor vehicle. </li></ul> <p>Important Information</p> <p>In order to be considered applicants must demonstrate on their application that they meet the minimum qualifications as stated in the job announcement.</p> <p>You must reside within the City of Norwich 60 miles from Norwich within one year of appointment.</p> <p>Examination will consist of 100% written OR 100% oral OR 100% experience and training.</p> <p>AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER</p> <p>Disclaimer</p> <p>The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.</p>