<p>Essential Duties & Responsibilities: Include but are not limited to the following:</p> <p>Customer Service</p> <ul> <li>Provide high quality customer service that sets this store apart from competitors. </li><li>Interact with customers in a way that optimizes their experience. </li><li>Continuously look for ways to accommodate any of the customer's needs that can be identified. </li><li>Maintain basic knowledge of all products, including lottery tickets, to assist customers when they have a question. </li></ul> <p>Operations</p> <ul> <li>Maintain a positive image of the store through regular cleaning and organizing. </li><li>Monitor the store to prevent losses due to theft. </li><li>Perform opening and closing routines at the beginning and end of each day. </li><li>Assist the store manager in placing store items, keeping adequate stock, reordering items when necessary, and additional duties as requested. </li></ul> <p>Cashier</p> <ul> <li>Process payment from customers purchasing merchandise at the counter. </li><li>Operate the cash register software on the computer. </li><li>Count the cash in the register and safe each shift. </li></ul> <p>Culinary</p> <ul> <li>Get donuts, coffee, pizza, and other morning items ready for purchase by the time the store opens each morning. </li><li>Prepare menu items in the kitchen. </li><li>Keep food items stocked throughout the day. </li></ul> <p>Other</p> <ul> <li>Maintain an appearance in demeanor, hygiene, and dress that brings pride to the store and projects a professional and positive image of NEW Cooperative. </li></ul> <p>Basic Employment Expectations:</p> <p>Safety</p> <ul> <li>Performs work in a safe manner at all times and uses the appropriate PPE. </li><li>Checks the work area for hazards and corrects/reports unsafe conditions. </li><li>Considers the safety of oneself, and other employees, and customers. </li><li>Follows all safety protocols and seeks advice from supervisor when uncertain. </li></ul> <p>Communication</p> <ul> <li>Maintains open communication and cooperates with supervisor, departments, and fellow employees. </li><li>Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early. </li></ul> <p>Accountability & Professionalism</p> <ul> <li>Abides by policies set forth in the employee policy manual. </li><li>Carries a fair share of the workload. </li><li>Promotes NEW Cooperative through positive, friendly, and professional interactions. </li><li>Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work. </li><li>Understands that satisfactory attendance is essential to the efficient operation of the work environment. </li></ul> <p>Customer Service</p> <ul> <li>Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations. </li></ul> <p>Personal/Professional Development</p> <ul> <li>Establishes personal performance goals and works toward these goals. </li><li>Continually upgrades and demonstrates knowledge of the job. </li></ul> <p>Qualifications & Requirements:</p> <ul> <li>Must be able to interact and effectively communicate with customers and provide high levels of customer service. </li><li>Must have a professional appearance. </li><li>Ability to count cash/change accurately and efficiently. </li><li>Must be knowledgeable in the kitchen. </li><li>Ability to work flexible hours. </li><li>Must have basic computer skills. </li><li>Possesses strong organizational and interpersonal skills. </li></ul>