<p>Responsibilities:</p> <p>? Support & Troubleshooting:</p> <p>? Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.</p> <p>? Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.</p> <p>? Add non-restricted clearances to Ccure profiles.</p> <p>? Logistics and shipment of badges</p> <p>? Operating Fargo Printers Level 1 triage and troubleshooting</p> <p>? Ticket Management:</p> <p>? Process various access-related tickets, including:</p> <p>¦ Badge activation (new hire and other)</p> <p>¦ Badge deactivation</p> <p>¦ Building Access System (BAS) extension requests</p> <p>¦ Non-Moma activation and extension requests</p> <p>? Policy Support:</p> <p>? Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for:</p> <p>¦ GOGO to GOGO temporary access requests</p> <p>¦ GOVO to GOGO temporary access requests</p> <p>¦ Exceptions to the Vendor Seated Location Policy</p> <p>? Badge Management:</p> <p>? Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.</p> <p>? Process badge order tickets, supply tickets, photo uploads, and returned badges.</p> <p>? Maintain badge and office supply inventory.</p> <p>? Reporting & Audits:</p> <p>? Generate and maintain reports on credential numbers, card reader information, and missing security photos.</p> <p>? Support audits related to physical access and credentialing.</p> <p>? System Administration:</p> <p>? Add Ganpati clearance (general access) within the system.</p> <p>? Manage all access requests and related tasks.</p> <p>Qualifications:</p> <p>? Excellent communication and customer service skills (written and verbal).</p> <p>? Strong problem-solving and troubleshooting abilities.</p> <p>? Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.</p> <p>? Proficiency with access control systems (e.g., Ccure) and ticketing systems.</p> <p>? Familiarity with physical access policies and procedures.</p> <p>? Ability to work independently and as part of a team.</p> <p>? Experience with badge printing and related equipment is a plus.</p> <p>Preferred Qualifications:</p> <p>? Previous experience in physical security or access management.</p> <p>? Knowledge of relevant security regulations and compliance standards</p> <p>With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.</p> <p>See a different world.</p> <p>"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."</p> <p>#AF-PSIL</p>