<p>How You'll Contribute: The Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, the technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.</p> <p>What You'll Do:</p> <p>Daily on-site AV system troubleshooting, maintenance, and repair. Phone and email support as requested/required. Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support. Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness. Leadership or participation in systems test planning and test execution. Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc. Compliance with the established Client change management processes for AV software and firmware updates. Resolution of AV Room/system technical issues by communicating with the Client's AV Engineering team as well as Diversified Engineering and remote support teams. Act as the liaison with the Diversified Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades. If applicable, collects and reports all service activities through the Client's service ticketing system. Collaborate with the AV Manager to plan and implement technology solutions Support the on-site installation efforts of the team. Troubleshoot and debug AV systems. Complete training programs from manufacturers, industry associations, and company as required. Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution. Participate in and successfully complete all required client training as required. Maintain professional appearance appropriate for an office/corporate environment Demonstrate a helpful, service-oriented attitude Be approachable and easy to work with Work closely with the Site Lead Maintain and support on-site audiovisual equipment Operate under client staff direction for weekly assignments and tasks Assist with AV room troubleshooting, cleaning, and general preventative maintenance</p> <p>Physical Working Environment</p> <p>Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds. The daily working conditions may have various demands/situational relationships. Examples of the demands/situational relationships you may encounter:</p> <p>Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.) There may be needs to safely lift/handle equipment weighing up to 50 pounds. There are normally demands for walking great distances on a regular/daily basis. There may often be needs to traverse up/down stairwells on a regular/daily basis. There may be needs to work on/at the top area of ladders, electric lifts, or atop scaffolding. There may be an occasional need to work with hand tools, and/or electric power tooling. Hot to cold temperatures (and vice-versa) within physical environments may be encountered. Stresses may arise related to system/equipment failures, or difficult client interactions.</p> <p>What You'll Bring:</p> <p>Education & Certifications:</p> <p>A high school diploma (or equivalent) is a minimum requirement for this position. A background screen and driving records check will be performed for all applicants. Applicants must show a legal ability to work within the United States (via I9 verification).</p> <p>Required Skills/Qualifications:</p> <p>Experience with audio-visual related systems. Experience trouble shooting video walls, control systems, and DSP Experience with video conferencing, unified communications, and collaboration platforms. Experience in a field related to providing face-to-face client technical systems support. Experience providing technical systems support. Experience supporting internal and external client relationships. Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).</p> <p>Desired Skills/Qualifications:</p> <p>1-3 years of AV support in a corporate/ commercial environment A postsecondary education degree A technical school/education certification/degree Client relations related training/certifications AVIXA CTS related certifications Biamp related certifications Crestron related certifications Networking/IT related certifications Forward-thinking individual, with diligence and efficiency in multi-tasking. Possessing the ability to take ownership and provide solutions toward resolution. Excellent communications and client service skills, with consistent follow-through. Detail oriented and technically savvy.</p>