<p>Key Responsibilities</p> <p>Strategic Leadership</p> <ul> <li>Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets. </li><li>Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices. </li><li>Establish long-term quality objectives focused on product integrity, operational excellence, and customer satisfaction. </li></ul> <p>Quality Systems and Governance</p> <ul> <li>Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities. </li><li>Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards. </li><li>Lead cross-functional reviews to assess quality risks, mitigation plans, and process compliance. </li><li>Maintain readiness for internal, customer, and third-party audits (ISO 9001, CPSIA, restricted substance, etc. as needed). </li></ul> <p>Technical Quality and Process Control</p> <ul> <li>Provide subject matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes. </li><li>Establish and enforce specifications, inspection and audits standards, for all decorated and finished products. </li><li>Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability. </li><li>Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first-pass yield. </li></ul> <p>Continuous Improvement</p> <ul> <li>Lead Lean Six Sigma initiatives focused on efficiency, waste reduction, and process standardization. </li><li>Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues. </li><li>Drive year-over-year improvements in defect rate reduction, customer satisfaction, and productivity. </li><li>Mentor and certify Green Belt and Yellow Belt practitioners across the organization (Quality Managers mainly) </li><li>Train and prepare QA Managers to be able to certify CFA Auditors in their own facilities </li></ul> <p>Collaboration and Stakeholder Engagement</p> <ul> <li>Partner with cross-functional leaders, mainly with the facilities General Managers and their staff members, Operations, Supply Chain, and Product Development to ensure seamless quality integration across the Product Life Cycle </li><li>Collaborate with global quality teams to align domestic and international standards and practices. </li><li>Present key performance trends, audit outcomes, and strategic improvement plans to executive leadership and make well informed decisions </li></ul> <p>Job Requirements</p> <ul> <li> <p>Education: Bachelor's degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field; Master's degree preferred.</p> </li><li> <p>Certification: Certified Lean Six Sigma Green Belt or Black Belt (required).</p> </li><li> <p>Able to effectively communicate in English and Spanish (required)</p> </li><li> <p>Experience:</p> </li><li> <p>Minimum 10 years in Quality Operations, Quality Management, Quality Engineer or Manufacturing within the apparel industry.</p> </li><li> <p>Demonstrated successful experience managing team members located in different locations (cities and/or countries)</p> </li><li> <p>At least 5 years leading quality operations across multiple sites, ideally in large-scale distribution or fulfillment environments.</p> </li><li> <p>Proven expertise in screen printing, garments constructions, garments decoration, and apparel quality assurance.</p> </li><li> <p>Demonstrated success implementing and sustaining enterprise-level QMS and continuous improvement programs.</p> </li><li> <p>Skills:</p> </li><li> <p>Exceptional leadership, analytical, and communication skills.</p> </li><li> <p>Experienced Black Belt, Project Manager</p> </li><li> <p>Strong command of statistical process control (SPC), root cause analysis, and process validation.</p> </li><li> <p>Decision maker and the ability to work in complex supply chain environments</p> </li><li> <p>Ability to travel up to 70% - 80% across U.S. facilities.</p> </li></ul> <p>Preferred Attributes</p> <ul> <li>Experience managing supplier quality in domestic and international sourcing environments. </li><li>Familiarity with ISO 9001 or comparable certification systems. </li><li>Knowledge of sustainability, compliance, and social responsibility standards within apparel manufacturing. </li><li>Strategic mindset with the ability to balance operational detail and executive-level vision. </li></ul>