<p>The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards.</p> <p>Responsibilities and Duties</p> <ul> <li>Ensure a delightful, seamless arrival and departure for our guests. </li><li>Greets guest and processes hotel registration and other transactions. </li><li>Keeps current on hotel accommodations, services and local attractions. </li><li>Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. </li><li>Works with other departments as appropriate to arrange for services requested by the guest. </li><li>Stays current with developments in the hotel by reviewing and updating the communication log. </li><li>Prepares end of shift summaries and communications for management and other shifts. </li><li>Makes reservations in accordance with hotel's yield management practices. </li><li>Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards. </li><li>May be responsible for answering and fielding all calls to the hotel, both internal and external. </li><li>Identifies and records special billing instructions and notifies Accounting. </li><li>Obtains appropriate approvals and signatures for guest transactions. </li><li>Follows hotel policy on cash banks. </li><li>Maintains confidentiality of guest information. </li><li>Responsible for night audit process and all required reporting. </li></ul> <p>Qualifications</p> <ul> <li>Hotel Front Desk experience a plus. </li><li>Ability to work evenings, holidays and weekends. </li><li>Excellent communication skills: Ability to communicate effectively with guests and associates. </li><li>Computer literate </li><li>High School graduate or GED equivalent </li></ul>