<p>Company Description</p> <p>Job Description</p> <p>Join our dynamic team as a Customer Service Representative in High Ridge, United States! We're looking for a friendly and detail-oriented individual to provide exceptional service to our valued customers. In this role, you'll be the face of our company, handling customer inquiries, processing orders, and ensuring customer satisfaction.</p> <ul> <li>Answer incoming customer calls and respond to inquiries in a professional and friendly manner </li><li>Process customer orders accurately and efficiently using our computer system </li><li>Handle cash transactions and maintain a balanced cash drawer </li><li>Resolve customer complaints and concerns with empathy and a solution-oriented approach </li><li>Collaborate with team members to ensure smooth operations and excellent customer experiences </li><li>Maintain a clean and organized work environment </li><li>Assist with additional tasks as needed to support overall business operations </li><li>Adhere to company policies and procedures at all times </li></ul> <p>Qualifications</p> <ul> <li>Excellent communication skills, both verbal and written </li><li>Strong customer service orientation with a friendly and professional demeanor </li><li>Basic math skills for handling cash transactions </li><li>Ability to follow directions and adhere to company protocols </li><li>Computer literacy and familiarity with order processing systems </li><li>Multitasking ability in a fast-paced environment </li><li>Stress management skills and ability to remain calm under pressure </li><li>Physical ability to stand for extended periods and lift up to 25 lbs. </li><li>Flexibility to work weekends and holidays as required </li><li>High school diploma or equivalent preferred </li><li>Previous customer service experience is a plus, but not required - we provide training! </li></ul> <p>Additional Information</p>