<p>Requisition Number P01184 Position Type Staff Department Financial Aid Working Title Client Services Representative Classification Clerical Assistant 2 - 00102</p> <p>Position Summary Information</p> <p>Nature of position Permanent, Full-time If Temporary, Start Date If Temporary, End Date If part-time, hours per week If part-time, percent time Days Worked Monday - Friday Hours/Shift worked 8:00 a.m. - 4:30 p.m. Union AFSCME</p> <p>Posting Detail Information</p> <p>Job Summary/Basic Function</p> <p>About the position:</p> <p>The person in this position will assist students and parents regarding the financial aid process, and provide information on available programs, procedures, and eligibility requirements. Provide customer service and administrative support for a variety of functions within the Office of Financial Aid.</p> <p>Join Our Team at Millersville University!</p> <p>Position Salary: $36,108.00 annually</p> <p>Plus a generous benefits package designed to support your well-being and future:</p> <ul> <li>Comprehensive Health Coverage - Medical, dental, and vision insurance </li><li>Group Life Insurance </li><li>Retirement Plans - Choose from two excellent options </li><li>Tuition Waiver - Invest in your education or your family's </li><li>Paid Time Off - Vacation, sick leave, and holidays to recharge </li><li>Full Benefits Summary(PDF) </li></ul> <p>Why Millersville?</p> <p>Nestled in beautiful Lancaster County, Pennsylvania, Millersville University is a proud member of Pennsylvania's State System of Higher Education. We're known for:</p> <ul> <li>Strong student-faculty connections </li><li>70+ undergraduate and 24 graduate programs </li><li>A stunning campus and vibrant community </li><li>Outstanding job placement for graduates </li></ul> <p>With over 66,000 alumni across the globe, our impact is far-reaching-and growing.</p> <p>Our Mission & Values:</p> <p>At Millersville, we live by our EPPIIC values of Exploration, Public Mission, Professionalism, Inclusion, Integrity, and Compassion.</p> <p>We are deeply committed to Inclusive Excellence-creating a welcoming, supportive environment where everyone can thrive. We believe diversity is a strength, and we actively seek individuals who bring unique perspectives and experiences to our community.</p> <p>Equal Opportunity for All:</p> <p>Millersville University is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a workplace free from discrimination. Individuals from traditionally underrepresented groups are strongly encouraged to apply.</p> <p>Duties and Responsibilities</p> <ul> <li>Greet and assist students, families, faculty and staff in person, via email and over the telephone. </li><li>Interacts with students and/or families to follow up on missing or deficient information; relays and discusses status of application. </li><li>Provides information to students and families regarding the options for obtaining financial aid, the process for requesting aid, and the eligibility requirements for receiving and maintaining aid. </li><li>Oversee the entry and tracking of student verification documentation. Collect and review verification documents and other required financial aid documents. </li><li>Responds to inquiries and researches and resolves problems related to transactions handled by the department. </li><li>Work closely with the supervisor to assist in supervision of student workers and graduate assistant. </li><li>Oversee the Community Service Work-Study Program. </li><li>Prepare and process bi-weekly student payroll. </li><li>Act as back-up for the secretary to the Director. </li><li>All other duties as assigned. </li></ul> <p>Required Qualifications</p> <ul> <li> <p>High-School Diploma and six months of clerical experience ORany combination of equivalent experience and training.</p> </li><li> <p>Excellent oral, written, interpersonal communication skills.</p> </li><li> <p>Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook.</p> </li><li> <p>Ability to:</p> </li><li> <p>adapt quickly to changing student, employee needs.</p> </li><li> <p>maintain confidentiality and discretion at all times.</p> </li><li> <p>provide customer service in high volume office.</p> </li><li> <p>organize, prioritize, and follow up on assignments,</p> </li><li> <p>perform detailed work involving written information.</p> </li><li> <p>learn new skills as needed.</p> </li><li> <p>work with students of diverse cultures, racial and ethnic groups.</p> </li><li> <p>work independently and in coordination with others.</p> </li><li> <p>Demonstrated organizational, analytical, and problem-solving skills.</p> </li><li> <p>A sense of urgency and attention to deadlines and details.</p> </li><li> <p>Evidence of a commitment to diversity, equity, and inclusion.</p> </li><li> <p>Successful interview (Including Word and Excel tests)</p> </li><li> <p>Successful completion of three background checks.</p> </li></ul> <p>Preferred Qualifications</p> <ul> <li>2 Years of work experience in clerical/secretarial position(s). </li><li>Prior experience working in a financial aid office. </li><li>Prior experience with website design and maintenance. </li><li>Prior professional work experience in an academic setting. </li><li>Prior experience using specific systems (Banner, SAP, D2L Brightspace). </li><li>Bilingual. </li></ul> <p>Essential Functions</p> <ul> <li>Work is normally performed in a typical interior/office work environment. </li><li>Ability to sit for long lengths of time. </li><li>Extensive writing and verbal communications skills. </li><li>Basic math skills (add, subtract, multiply, divide). </li><li>Understanding of written directions. </li><li>Must be able to lift/pull/push up to 10 pounds. </li><li>Dexterity of hands and fingers to operate a computer keyboard and mouse. </li></ul> <p>Posting Open Date 06/09/2025 Posting Close Date 07/20/2025 Special Instructions to Applicants</p> <ul> <li>This position is represented by a labor union and is subject to the terms and conditions of the AFSCME Collective Bargaining Agreement. </li><li>This is an on-campus position. </li></ul> <p>Quicklink for Posting/Requisition https://jobs.millersville.edu/postings/13392</p>