<p>Company Overview:</p> <p>Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora's curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.</p> <p>In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we've built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.</p> <p>Your role at Sephora:</p> <p>As the Director, Retention Analytics you will be responsible for overseeing the development and implementation of data-driven strategies to enhance customer retention across Email, Mobile and Direct Mail. You will lead a high-performing team of analysts and collaborate closely with cross-functional teams to provide thought leadership and actionable insights.</p> <p>Responsibilities:</p> <ul> <li>Collaborate with Retention Channel managers to develop the Marketing Effectiveness team's strategic roadmap and team objectives. </li><li>Lead a team to conduct in-depth analyses of customer behavior, channel performance, testing, and forecasting to identify opportunities to drive retention marketing performance. </li><li>Present findings and recommendations to senior leadership and key stakeholders to drive strategic decisions. </li><li>Establish KPIs and performance metrics to track the effectiveness of retention channels, develop Internal performance benchmarks to help optimize our retention programs. </li><li>Build out dashboards leveraging 3rd party data sources and CRM data to provide Sephora with deep analytical insights. </li><li>Collaborate with Product, Engineers and MarTech to monitor, identify, and resolve data integrity issues. </li><li>Manage team by providing coaching, guidance, direction, and support. </li><li>Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative. </li></ul> <p>We're excited about you if you have:</p> <ul> <li>8+ years of Analytics experience, with a focus on customer retention </li><li>Comfortable with data analysis tools and programming languages such as SQL, Python, R, etc. </li><li>Proficiency in performing complex analyses to generate data driven insight and recommendations. </li><li>Experience with data visualization tools such as Tableau, Power BI, or similar. </li><li>Understand business metrics and how they relate to retention goals. </li><li>Experience with test design measurement (e.g. A/B testing) </li><li>Innovative mindset to develop process optimizations around Analytics. </li><li>Excellent communication and presentation skills, with the ability to effectively communicate complex findings to both technical and non-technical audiences. </li><li>Strong leadership and team management skills, with the ability to inspire and motivate a team of analysts to achieve goals and objectives. </li><li>Ability to thrive in a collaborative, cross-functional environment and effectively influence stakeholders at all levels of the organization. </li></ul>