<p>Basic Qualifications</p> <ul> <li>High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work experience in facilities required. </li><li>Must have demonstrated experience in building operations, construction, maintenance, or facilities management </li><li>Broad knowledge of HVAC, plumbing, electrical and carpentry systems required along with familiarity with Building Automation Systems and work management systems desirable </li><li>Experience managing vendor/contract relationships preferred. </li><li>Must be detail oriented and have a good safety record, and the ability to take and follow directions intelligently. </li><li>Familiarity and ability to use common hand tools. </li><li>Strong time management skills. </li><li>Available as needed outside of normal business hours (evenings, weekends and/or holidays) for apartment turnover, snow removal and general building emergencies. </li><li>May be asked to participate in the Resident On-Call Program providing the need exists and the basic requirements and qualifications for participation are met. </li><li>Must have a valid Massachusetts driver's license. </li><li>Must have general computer skills including experience with, spreadsheets, word processing and email software packages (Microsoft Word, Excel, Access, Yardi, and Outlook). </li><li>Must demonstrate strong communication skills including phone, written, email, and in person. Must possess strong interpersonal skills, and the ability to work effectively in a fast-paced, customer-focused operations environment with multiple projects and priorities. </li><li>Professional demeanor, appearance and customer service experience are essential. Must have strong organizational skills working in a team environment with a proven ability to follow up with colleagues, vendors or residents and assume accountability for projects as well as work independently to see tasks through from start to finish. </li><li>Must be able to handle complex and confidential materials and information. </li><li>Must be willing to provide support to other locations as needed. </li><li>Customer service orientation, a high level of integrity, professional demeanor sensitivity to various interests, diplomacy, advocacy, self-confidence, and resourcefulness </li><li>Willingness to pursue obtaining Class 2C License. </li></ul> <p>Position Description</p> <ul> <li>Ensures that properties are maintained to the safety and quality standards established by HUH, for all physical aspects of buildings, systems, and grounds </li><li>Monitor buildings daily and log activity appropriately to ensure that all systems are maintained in good working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures, carpentry, doors, locks, and windows. Must be able to identify, diagnose, and coordinate the resolve to technical issues </li><li>Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical, electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work of outside contractors. </li><li>Receive, process, and prioritize maintenance/service requests and corrective/preventative work orders, for common area and in-unit work, maintenance projects, and operational assignments and documents all activity through a web-based work order system the work order system </li><li>Monitor the operation of building-related automated HVAC systems to ensure the automated systems are functioning properly; take proactive measures to prevent problems; troubleshoot; make recommendations to the Property Manager and Management as needed. </li><li>Perform various building inspections with a focus on building issues, ensuring preventative maintenance is completed, seasonal systems changeover, and energy efficiency measures are being implemented. Coordinates inspections to ensure compliance with code, sustainability, and safety regulations. </li><li>Works closely with Area/Property Manager to effectively communicate building issues </li><li>Maintain appropriate levels of building inventory and supplies. </li><li>Inspects vacant units and prepares them for new residents. </li><li>Key inventory and programming of various electronic access management systems </li><li>Attend position/industry related training as required </li><li>Participate in on-going revision & implementation of operating policies and procedures </li><li>Consistently strive for positive resident and community relations. </li><li>Liaise as needed with University colleagues both inside and outside of HUH. </li><li>Stays up to date in new processes and innovation relevant to the multifamily housing industry </li><li>Other duties as assigned </li></ul> <p>Job Summary</p> <p>Reporting to the Property or Area Manager (POA), the Property Operations Assistant is responsible for the day to day oversight of a subset of buildings withing the HUH portfolio. The main role of the POA is to provide/coordinate the maintenance of building services and systems, (HVAC, MEP, etc.), for the smooth operation of a large building or small group of buildings.</p> <p>The position plays a critical role in ensuring that the properties are operated in a manner consistent with the physical, financial and service standards of Harvard Housing, Campus Services and Harvard University.</p> <p>PLEASE NOTE: THIS IS NOT AN ASSISTANT PROPERTY MANAGER POSITION</p>