<p>The Senior Fraud Specialist will exercise and demonstrate independent judgment in executing complex fraud review for multiple channels of electronic money movement including, but not limited to, bank-to-bank transfer, Bill Pay, ACH, wire transfers and debit cards. This role will train other bank staff on fraud processes and procedures plus handle more complex fraud department investigations and assessments.</p> <p>Specific Job Functions:</p> <ul> <li>Administers thorough investigative assessments to properly discern between fraudulent and valid activity - reacts accordingly and in a timely manner to mitigate potential fraud losses. </li><li>Communicates directly with customer to verify suspect activity and with both internal and external customers via phone. </li><li>Completes pre-assigned tasks and specific projects such as reviewing all high risk transactions. </li><li>Completes analysis of suspicious transactions with a high degree of accuracy through reports and applications. </li><li>Conducts special projects as requested. </li><li>Develops close working relationships with internal departments, both line staff and managers to assist in identifying trends in suspicious behavior. </li><li>Responsible for compiling quarterly reports of bank fraud losses or any other reports as assigned. </li><li>Will handle more complex department activity and issues. </li><li>Act as a mentor to other staff as requested. </li><li>Will deliver in-person fraud training to other bank staff and departments as needed. </li><li>Review, evaluate, and fulfill legal request for information, including subpoenas, garnishments, levies, etc. </li><li>Responsible for compliance with all regulations as well as all policies and procedures pertaining to job function. </li><li>Flexible to perform other functions as requested by Management </li></ul> <p>Job Requirements:</p> <ul> <li>High School Diploma or equivalent required. </li><li>3+ years of banking, fraud or related experience required. </li><li>Previous fraud investigation or related experience required. </li><li>Familiarity with general banking systems (Horizon XE, FIS Payments One, Online Banking and Zelle, etc.) required. </li><li>Familiarity with Banking Regulations and Laws (Regulation E, Garnishments and Levies, Visa Operating Rules) required. </li><li>Understand bank operations, policies and procedures required. </li><li>Proficiency with Microsoft applications, including Excel and Word. </li><li>Excellent oral, written and interpersonal communication skills </li><li>Analytical with problem-solving abilities. </li><li>Self-motivated, self-sufficient and strong attention to detail. </li></ul>