<p>Overview</p> <p>Support Staff personnel provide administrative support for the Marion Superior Court Probation Department by answering inquiries, both in person and via the phone, monitoring systems, and performing data entry and e-filing tasks.</p> <p>Position Responsibilities</p> <p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.</p> <p>1) Answer telephones, direct calls to appropriate person, answer questions; take and distribute messages.</p> <p>2) Answer routine inquiries, complaints, concerns in person and/or by telephone; direct individuals to appropriate authority.</p> <p>3) Input and update information on various computer systems; initiate/maintain files; generate forms/reports from database, including e-filing.</p> <p>4) Sort and distribute incoming mail.</p> <p>5) Always communicate with the Courts, outside agencies, and the public in a professional, respectful manner.</p> <p>6.) Assist with other projects and duties as directed by the unit supervisor or management team member.</p> <p>Qualifications</p> <p>High School Diploma or HSE is required.</p> <p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.</p> <ol> <li> <p>General knowledge of computer programs including Microsoft Office and email.</p> </li><li> <p>Ability to interact with diverse populations in a team environment.</p> </li><li> <p>Ability to handle multiple tasks and work effectively with strict deadlines and expectations.</p> </li><li> <p>Excellent verbal and written communication skills.</p> </li><li> <p>Experience in dealing effectively with other professionals and the public.</p> </li><li> <p>Must pass pre-employment drug screen.</p> </li></ol> <p>Marion County residency is required within six months of hire date.</p> <p>Salary is based on applicable expeirence. A salary enhancement is available for bi-lingual Spanish or Burmese skills, an Associate's Degree or Bachelor's Degree.</p> <p>To apply, please email resume to Probationapplicants@indy.gov by 5pm on Friday, January 2, 2026.</p>