<p>Description</p> <p>Introduction</p> <p>Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Senior Systems Engineer HCA Healthcare</p> <p>Benefits</p> <p>HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p> <ul> <li> <p>Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</p> </li><li> <p>Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</p> </li><li> <p>Free counseling services and resources for emotional, physical and financial wellbeing</p> </li><li> <p>401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</p> </li><li> <p>Employee Stock Purchase Plan with 10% off HCA Healthcare stock</p> </li><li> <p>Family support through fertility and family building benefits with Progyny and adoption assistance.</p> </li><li> <p>Referral services for child, elder and pet care, home and auto repair, event planning and more</p> </li><li> <p>Consumer discounts through Abenity and Consumer Discounts</p> </li><li> <p>Retirement readiness, rollover assistance services and preferred banking partnerships</p> </li><li> <p>Education assistance (tuition, student loan, certification support, dependent scholarships)</p> </li><li> <p>Colleague recognition program</p> </li><li> <p>Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</p> </li><li> <p>Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</p> </li></ul> <p>Learn more about Employee Benefits</p> <p>Note: Eligibility for benefits may vary by location.</p> <p>We are seeking a Senior Systems Engineer for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!</p> <p>Job Summary and Qualifications</p> <p>The Enterprise Endpoint Services Senior Systems Engineer is responsible for ensuring a high-performing and stable end-user computing platform for the 300,000+ workstations at HCA. This requires the enabling of the entire Windows Endpoint OS Lifecycle, certified hardware, operating system standards, software update compliance, automated endpoint deployment support and best practices for endpoint configuration.</p> <p>This person must be a positive, self-starter; possessing strong communication skills effectively focused on improving our customers experience. They must possess an advanced ability to troubleshoot and dissect complex problems with strong communication skills that connect with all customer levels while collaboratively working with many other IT&S Communities across the HCA Enterprise. This person is called on to lead projects and operational initiatives for the department, especially Windows OS Lifecycle activities.</p> <p>Responsibilities: Essential responsibilities of the job. Assign a percentage of time spent on each responsibility.</p> <p>% of Time Description of Responsibility</p> <p>25% - Collaborate with key stakeholders (Business and IT&G Leaders, vendors, and other product owners) by leading discussions and actions to drive lifecycle compliance, problem resolution, project milestone achievement, and produce business enhancing endpoint configuration designs.</p> <ul> <li>Create and maintain technical documentation that supports Endpoint OS Lifecycle, deployment, and management capabilities </li><li>Create, Maintain and Support the centralized management of enterprise web browsers (e.g., Google Chrome and Microsoft Edge) </li><li>Discover, Test and Coordinate the implementation of windows configuration standards via Windows Group Policy settings. </li><li>Develop and review FAQ/KB articles to provide comprehensive content covering Endpoint OS management and problem resolution for required support tiers. </li><li>Utilize custom test environments to perform proof of concept implementations before deploying into production. </li></ul> <p>25% - Partner with key business stakeholders to ensure timely and effective certification of endpoint hardware that enhance the customer's endpoint experience.</p> <ul> <li>Collaboratively develop and publish a certified endpoint hardware catalog that aligns with customer personas. </li><li>Ensure core OS components: Drivers, BIOS, patches, and core applications are updated to ensure hardware stability, functionality, and performance. </li><li>Maintain current OSD images and create new OSD Task Sequences utilizing Microsoft scripting technologies such as PowerShell, VBScript, WMI, and XML for captured images. </li><li>Document enterprise configuration management for endpoints and preventative maintenance as required. </li></ul> <p>25% - Utilize SCCM dynamic collections, advertisements, queries, and reports to gather necessary endpoint reporting data</p> <ul> <li>Generate query-based collections and SCCM reports using SQL and WQL. </li><li>Contribute to Endpoint Services Dashboard content via Splunk or other data analytics engine to provide business intelligence on the endpoint environment. </li><li>Maintain, Configure and Support the Beyond Trust remote support solution for the enterprise. </li></ul> <p>10% - Coordinates sharing of best practices and policies and procedures</p> <ul> <li>Participates in activities which improve departmental and organizational performance </li></ul> <p>5% - Adheres to and supports HCA ITG standards, policies, and procedures</p> <ul> <li>Maintains and protects confidentiality with regard to all aspects of patient care </li><li>Adheres to Code of Conduct and Mission and Value Statement. </li></ul> <p>10% - Other duties as assigned</p> <p>Education:</p> <p>Check all that apply Degree Subject Required or Preferred Experience Substitute?</p> <p>Technical Training Required</p> <ul> <li>Associates degree preferred, or preferred experience </li><li>Bachelor's degree preferred, or preferred experience </li></ul> <p>Experience:</p> <p>Check all that apply Years' Relevant Experience Required or Preferred</p> <ul> <li>7 or more years required </li><li>10 or more years preferred </li></ul> <p>Other Qualifications:</p> <ul> <li>7+ years' experience supporting Windows Endpoint Operating Systems and hardware </li><li>7+ years' utilizing centralized systems management system to administer endpoints in an enterprise sized environment </li><li>Advanced working knowledge of Windows 10 and Windows 11 </li><li>Advanced, current knowledge of workstation, laptop, and tablet hardware </li><li>Advanced knowledge of Systems Center Configuration Manager or comparable systems management system </li><li>Advanced working knowledge Windows Group Policy and Windows Registry for configuration of endpoint standards. </li><li>Microsoft SCCM Intune Certification and/or Knowledge Level preferred. </li><li>Proficient scripting language (Powershell preferred) and experience automating endpoint tasks </li></ul> <p>Physical Demands / Working Conditions:</p> <ul> <li>Prolonged sitting. Local travel in the Metro Nashville area; very limited overnight </li></ul> <p>HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p> <p>"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.</p> <p>HCA Healthcare Co-Founder</p> <p>If you find this opportunity compelling, we encourage you to apply for our Senior Systems Engineer opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!</p> <p>We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>