<p>Job Description</p> <p>Section 1: Identifying Information</p> <p>Position Title: Hospitality Lead - Quick Serve Job Group: Operations</p> <p>Reports to: Hospitality Assistant Manager, Hospitality Manager Job Code: 84DT1Q</p> <p>Approvals: Hospitality Assistant Manager, Hospitality Manager Status: Full/Part-time Hourly</p> <p>Section 2: Position Purpose</p> <p>A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and</p> <p>efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made</p> <p>or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.</p> <p>Style of service may be either grab-and-go, restaurant-style or in-seat service format.</p> <p>The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and</p> <p>concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle</p> <p>monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and</p> <p>sanitation.</p> <p>Section 3: Responsibilities, Supporting Actions, and End-Results</p> <p>Major Responsibility: Support servers and act as a role model in providing outstanding service to all</p> <p>Quick Serve customers.</p> <p>Supporting Actions:</p> <ul> <li>Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick </li></ul> <p>Serve locations at start and close of business.</p> <ul> <li>Follow all Sodexo Live! uniform and grooming standards. </li><li>Wait pre-shift or pre-event check-in meetings and follow instructions from managers and </li></ul> <p>supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.</p> <ul> <li>Follow established procedure for time and attendance and taking assigned meal breaks. </li><li>Apply consistent focus on the customer and pay close attention to detail in the performance of all </li></ul> <p>tasks.</p> <ul> <li>Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve </li></ul> <p>department employees and management.</p> <ul> <li>Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye </li></ul> <p>contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;</p> <p>Demonstrate Sodexo Live! standards for guest service.</p> <ul> <li>Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions. </li><li>Continually observe surroundings and monitor guests to ensure they are properly attended to; </li></ul> <p>Immediately alert Security of any suspicious activity.</p> <ul> <li>Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information </li></ul> <p>regarding guest complaints and/or feedback to ensure that customer needs are always met;</p> <ul> <li>Make proactive suggestions for improving the customer experience at all points of sale. </li><li>Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards </li></ul> <p>for sanitation and safe food handling.</p> <p>2</p> <ul> <li>Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and </li></ul> <p>complaints; Involve a supervisor when previous methods have been unsuccessful.</p> <ul> <li>Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of </li></ul> <p>guests to verify age requirements for consumption of alcohol.</p> <ul> <li>Perform other tasks and duties from time to time, as directed. </li></ul> <p>Application Instructions</p> <p>Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!</p>