<p>POSITION DESCRIPTION</p> <p>The Supplier Coordinator ensures participant satisfaction in their award experience by monitoring order processing and collaborating with our suppliers to ensure timely delivery of awards to our participants. They act as the subject matter expert in relation to orders and fulfillment.</p> <p>ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS</p> <p>Here is what make a valued, and successful, Supplier Coordinator:</p> <ul> <li>Self-Motivated: Our philosophy is to hire the experts who know how to get the work done. We set the goals, and empower you to execute. We expect you to identify and prioritize your daily work to meet the goals below. </li><li>Communication: The ability to clearly, concisely, and effectively communicate is critical to success in this role. The Supplier Coordinator will interact with various roles daily (ex. Internal clients, peers, suppliers, leadership), and should have the ability to appropriately modify their communication style accordingly. </li><li>Team Player: Each individual's daily work contributes to the larger success of the Tangible Awards team. We collaborate daily to build supplier relationships that benefit the participants and team. </li><li>Service Oriented: Our team strives to provide exceptional service to anyone we work with. We expect every member of our team to deliver superior experiences to clients, peers, internal cross-functional team members, and suppliers. </li><li>Creativity: Diverse experience and approaches are what propel our team into greater levels of success. Each team member is expected to bring new ideas, approaches, or recommendations to each discussion. We look for hungry, driven team members who are life-long learners that bring creative approaches to the work, new and old. </li></ul> <p>Primary Responsibilities</p> <p>The Supplier Coordinator's primary responsibility is to monitor and report on order fulfillment metrics, build and maintain supplier relationships and ensure awards are shipped in a timely manner. Key tasks and responsibilities include:</p> <ul> <li> <p>Build and maintain relationships with ITA Group's 100+ suppliers and their operations teams:</p> </li><li> <p>plan for and lead Annual Business Reviews for primary suppliers to discuss strategic partnerships and address supplier performance issues</p> </li><li> <p>hold suppliers accountable to ITA Group's service level requirements;</p> </li><li> <p>handle any task escalations from the Awards Coordinators</p> </li><li> <p>Manage the supplier onboarding process:</p> </li><li> <p>lead suppliers throughout the onboarding process, ensuring requirements are met for the connection between their system and our supplier portal;</p> </li><li> <p>coordinate with Buying team to determine suppliers eligible for onboarding into our supplier portal;</p> </li><li> <p>lead conversations with suppliers, including their technical teams, to provide onboarding information and guidance;</p> </li><li> <p>serve as primary contact for and coordinate with third party supplier portal representatives to support supplier onboarding questions and challenges;</p> </li><li> <p>hold suppliers accountable for meeting all requirements when sending data via the supplier portal</p> </li><li> <p>Monitor supplier service levels:</p> </li><li> <p>monitor and report on order acknowledgement metrics;</p> </li><li> <p>monitor and report on supplier shipping times;</p> </li><li> <p>work with Accounting to monitor invoicing metrics;</p> </li><li> <p>lead conversations with suppliers to report out metrics and address any metrics that fall outside our expected service levels;</p> </li><li> <p>track information in dashboard for easy reference and reporting</p> </li><li> <p>Manage account balances for suppliers who require prepayment:</p> </li><li> <p>manage supplier floats for prepaid suppliers, monitor balances and replenish as necessary;</p> </li><li> <p>conduct weekly analysis of funds to forecast supplier floats necessary;</p> </li><li> <p>oversee $1,000,000+ in float funds in domestic and global currencies;</p> </li><li> <p>reconcile funds applied to orders in partnership with Accounting.</p> </li><li> <p>Utilize the following ITA Group proprietary systems for supplier and order management:</p> </li><li> <p>Product Information Management (PIM)</p> </li><li> <p>Order Management System (OMS)</p> </li><li> <p>Customer Relationship Management System (CRM)</p> </li></ul> <p>POSITION REQUIREMENTS</p> <ul> <li>Bachelor's degree in Business or Purchasing preferred, or equivalent work experience. </li><li>Two years' experience in a related field: customer service, retail, supplier management or purchasing. </li><li>Excellent skills with Microsoft Office products, including Word, PowerPoint, Outlook and Excel. </li><li>Ability to mine data from analytics systems to support order fulfillment and supplier management. </li><li>Exceptional attention to detail and accuracy. </li><li>Excellent organizational and time management skills. </li><li>Self-motivated with the ability to identify and prioritize work daily to meet goals. </li><li>Innovation focused, with an ability to bring new ideas, approaches and recommendations to the team. </li><li>Knowledge of basic accounting concepts. </li><li>Effective oral and written communication skills, with the ability to communicate to a variety of internal and external partners. </li><li>Ability to listen, understand and respond to external and internal customers' needs in a timely manner; customer service experience in a service-related industry preferred. </li><li>Ability to work the time necessary to complete projects and/or meet deadlines. </li></ul> <p>To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.</p> <p>ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.</p>