<p>Oak View Group</p> <p>Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.</p> <p>Position Summary</p> <p>Under the supervision of the IT Manager, this Technical Services Staff position supports general maintenance and support of the technology infrastructure. Engaging in troubleshooting for end users while providing exceptional customer service. They provide additional support during events to ensure that technology runs smoothly and responds to any requests from management. To proactively survey the venue's technology and enterprise systems to ensure stability and functionality.</p> <p>This role pays an hourly rate of $18.00-$22.00.</p> <p>Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.</p> <p>This position will remain open until July 31, 2026</p> <p>About the Venue</p> <p>The Gateway District will transform the north entrance to campus in a profound way to drive student enrollment and economic benefit to Kansas. The project will develop a new campus gateway, multi-use space, and upgraded football facilities, all of which will enhance KU's ability to recruit and retain students.</p> <p>The most innovative component of this project is the development of multi-use facilities to be used throughout the year to generate revenue for academic programming and student success. In addition to the conference center, and as suggested by the project consultant, the Memorial Booth Stadium will potentially include a mix of arts and entertainment, dining, retail, office space, lodging, and other uses that support economic development and the university's academic mission.</p> <p>Responsibilities</p> <ul> <li>Event support of critical systems for production units, team operations, and broadcast technologies. </li><li>Execution of IT projects at the direction of the IT Manager. </li><li>Undertake & complete multiple tasks with little direction or supervision. </li><li>Organize and prioritize work to meet deadlines. </li><li>Demonstrate a variety of organizational skills, including punctuality, organization, and time management. </li><li>Maintaining a clean work environment throughout the stadium and related IT workspaces. </li><li>Follow technical instructions (i.e., common IT-related acronyms). </li><li>Record and log all work performed, complete work orders, and compile all required documentation. </li><li>Maintain proper working conditions of the audio/video systems both digitally and physically. </li><li>Maintain inventory of equipment. </li><li>Set up audio, video & lighting equipment for various complex events, shows, and meetings. </li><li>Troubleshoot and resolve A/V system problems. </li><li>Maintain an effective working relationship with clients, coworkers, exhibitors, patrons, and others encountered in the course of employment. </li><li>Remain flexible and adjust to situations as they occur. </li><li>Read and interpret communications from various business departments to report to the IT Manager. </li><li>Frequently lifts heavy objects. </li></ul> <p>Qualifications</p> <ul> <li>One year of experience in Desktop Support/Client Services. </li><li>Bachelor's degree, preferably in IT or other relevant disciplines is ideal. </li><li>Experience with Microsoft 365 administration and Office suite is a must. </li><li>Proficiency with MacOS and Windows operating systems. </li><li>Excellent knowledge of computer hardware (PC and Mac) and peripherals. </li><li>Basic knowledge of configuring and troubleshooting iOS and Android-based mobile devices. </li><li>Basic understanding of networking protocols and troubleshooting. </li><li>Basic understanding of AV systems and setting them up. </li><li>Developing skills relating to best practices in the IT sectors not limited to cybersecurity, networking, cabling, enterprise software, and applications. </li><li>Ability of lifting and carrying heavy objects. </li><li>Ability to work nights, weekends, and holidays as needed. </li><li>Effectively work under pressure and meet tight deadlines in a fast-paced environment. </li><li>Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment. </li><li>Detail-oriented and possess excellent follow-through skills. </li><li>Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality. </li></ul> <p>Strengthened by our Differences. United to Make a Difference</p> <p>At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.</p> <p>Equal Opportunity Employer</p> <p>Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.</p> <p>Options</p>