<p>Museum of Science, Boston</p> <p>www.mos.org</p> <p>Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.</p> <p>Who We Are</p> <p>As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change.?? Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year - at Science Park and in museums around the world, in classrooms, and online.</p> <p>The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all.? Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.</p> <p>Why We Need You</p> <p>The Marketing Programs Manager is responsible for working with the Manager, Membership Marketing and Marketing Specialist to execute the Museum's membership and donor acquisition, renewal, and retention campaigns to ensure we continue to grow our engaged membership and donor base and achieve our financial goals.</p> <p>This role uses marketing project management skills, copywriting, and a solid understanding of email, digital marketing, and direct mail best practices to deliver membership and donor campaigns that maintain and enhance the Museum of Science's exceptional earned and contributed revenue marketing programs.</p> <p>What You'll Accomplish</p> <ul> <li>Manage requests to internal partners, including IMC and Social, and attend and contribute to intake and planning meetings. </li><li>Work with Manager, Membership Marketing to create a communication strategy and cadence that supports revenue and engagement goals. </li><li>Create content plans and work with Marketing Specialist to produce copy for print and digital assets and communications. </li><li>Utilize Smartsheets to ensure tasks for digital and direct mail campaigns, events, and other projects are completed on time and the department is following up-to-date processes and procedures. </li><li>Ensure that member and donor queries, complaints, and escalations are well documented and department standards are well communicated and enforced, internally. </li><li>Complete weekly updates on ongoing work, insights, and challenges. </li></ul> <p>What We're Looking For</p> <ul> <li>Proven written and verbal communications and interpersonal skills </li><li>Experience in customer service </li><li>Experience in digital and print marketing and familiarity with current industry standards </li><li>Demonstrated ability to manage and collaborate on projects and ensure deadlines are met </li><li>Ability to handle sensitive information in a confidential manner </li><li>Demonstrated ability to work independently and take initiative when needed </li><li>Familiarity with Salesforce Marketing Cloud or other email/marketing platform </li><li>Willingness to attend formal product trainings and acquire relevant certifications </li></ul> <p>This is a hybrid position with a Sunday through Thursday schedule, including holiday coverage. Limited evening and off-day event coverage required.</p> <p>How We Work-Our Values</p> <p>Everyone: We are everyone's museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.</p> <p>Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future.</p> <p>Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create.</p> <p>Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all.</p> <p>Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope.</p> <p>Salary Range</p> <p>$60,000-$75,000 USD</p> <p>The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.</p>