<p>Shift Supervisor Job Description POSITION TITLE: Shift Supervisor STATUS: Non-Exempt REPORTS TO: Assistant Manager & Store Manager POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment. GENERAL:</p> <ul> <li>Performs all roles and duties of a team member. </li><li>Follows Dunn Brothers Coffee policies and standards </li></ul> <p>PEOPLE:</p> <ul> <li>Supports Store Manager in day to day operations. </li><li>Scheduled Manager on duty. Coaches, develops and mentors team. </li><li>Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up. </li><li>Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur. </li></ul> <p>ADMINISTRATIVE:</p> <ul> <li>Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank. </li><li>Assists with monthly inventory, ordering, shift coverage, and provides performance feedback </li><li>Helps communicate promotional items, events and upcoming donations </li></ul> <p>PRODUCT/SERVICE:</p> <ul> <li>Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs. </li><li>Solves store problems relating to customers, employees and anything that come up during your shift. </li><li>Ensure every product is up to Dunn Brothers standards </li><li>Follow ups that products are rotated, day dots, and pars are adjusted as needed </li></ul> <p>ENVIRONMENT:</p> <ul> <li>Total Store Vision- Maintains a clean environment inside and out. </li><li>Ensures all checklists are completed before shift change </li><li>Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up. </li><li>Equipment is being maintained and in good working order </li></ul> <p>DRIVING FOR RESULTS:</p> <ul> <li>Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs. </li><li>Communicate with team about daily goals </li><li>Ensure the team is upselling items (beans, food, large sizes, promotional items. </li><li>Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.) </li></ul>