<p>Main responsibilities:</p> <ul> <li> <p>Provide Level 1 support via Ticketing system and be engaged in the Customer Service process</p> </li><li> <p>Responsible of the Knowledge Base for Africa : Redaction, update and retirement of articles</p> </li><li> <p>Support of all communication plans within People Services and People & Culture</p> </li><li> <p>Presentation preparation & hosting calls</p> </li><li> <p>Source of proposals to ensure continuous improvement of processes</p> </li><li> <p>Analysis of recurring subjects and feedbacks and implement action plans to reach targets in terms of exhaustivity & quality</p> </li><li> <p>Development & simplification initiatives</p> </li><li> <p>Train team members, stakeholders and employees</p> </li><li> <p>Take part in local & global projects within scope</p> </li><li> <p>Ensure an efficient change management</p> </li><li> <p>Work in coordination with other pillars and stakeholders</p> </li><li> <p>Manage reporting</p> </li><li> <p>The role requires weekly visits to the industrial site</p> </li></ul> <p>About you:</p> <ul> <li> <p>Experience in HR role preferably in an international multicultural environment</p> </li><li> <p>Understanding of HR processes and activities</p> </li><li> <p>Writing processes & tutorials</p> </li><li> <p>Customer service</p> </li><li> <p>Developing analytical files</p> </li></ul> <p>Soft and technical skills</p> <ul> <li> <p>Experience on HCM tool Workday is preferred</p> </li><li> <p>Familiar with Ticketing Management tools is preferred</p> </li><li> <p>Mastering of Microsoft Office Suit (Excel, Powerpoint, Word etc.)</p> </li><li> <p>Analytical skills</p> </li><li> <p>Data management</p> </li><li> <p>Ability to interact with internal clients in a professional manner</p> </li><li> <p>Team player, able to work collaboratively</p> </li><li> <p>Strong verbal & writing skills</p> </li><li> <p>Advanced communication skills</p> </li><li> <p>Customer oriented & attentive to feedbacks</p> </li><li> <p>Organized and structured to complete tasks within deadlines</p> </li><li> <p>Strong attention to details</p> </li></ul> <p>Education·</p> <ul> <li>Graduate or Master's degree </li></ul> <p>Languages</p> <ul> <li>Fluent in French and English. Knowledge of other languages is advantageous. </li></ul> <p>Pursue progress, discover extraordinary</p> <p>Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.</p> <p>At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.</p> <p>Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!</p>