<p>Description</p> <p>SUPPORTING OUR CUSTOMERS, MILE AFTER MILE</p> <p>At Hill Bros. Logistics, Inc ., our purpose is Building Relationships, mile after mile - and it starts with the service we provide every day. As a Customer Service Representative, you'll be a key member of our logistics team, ensuring our customers receive timely and accurate updates on their freight.</p> <p>We are proud of our tradition of excellence in transportation, but we also know that success demands adaptability, a forward-thinking approach, and a relentless commitment to customer satisfaction.</p> <p>If you're detail-oriented, organized, and customer-focused, and if you share our passion in quality, we invite you to join a team that's moving forward together.</p> <p>WHAT YOU'LL DO</p> <ul> <li>Set and reschedule pick-up and delivery appointments </li><li>Enter, update, and maintain critical load and customer information in real-time </li><li>Maintain up-to-date facility directions for driver teams </li><li>Research and remove duplicate customer entries for clean, accurate data </li><li>Audit EDI transactions for consistency and quality </li><li>Assist with website updates and load closeouts </li><li>Communicate quickly and clearly with drivers, customers, and internal teams </li><li>Uphold company policies and deliver exceptional service every step of the way </li></ul> <p>Requirements</p> <p>WHO YOU ARE:</p> <ul> <li>Detail-Oriented: You notice the small things that others miss </li><li>Customer-Focused: You put service first, every time </li><li>A Great Communicator: You are able to communicate clearly and professionally with team members, drivers, and customers </li><li>Organized: You love keeping everything in its right place </li><li>Adaptable: You handle shifting priorities like a pro </li><li>Reliable: You do what you say you'll do - and more </li><li>Forward-Thinking: You find better ways to get the job done and drive forward progress </li><li>Relentless: You're determined to see things through with excellence </li></ul> <p>WHAT YOU BRING</p> <ul> <li>Education: High School Diploma or GED required. </li><li>Experience: No prior logistics or transportation experience required - we will train the right candidate! </li><li>Computer Skills: </li><li>Proficiency with Microsoft Excel, Word, and Outlook required. </li><li>Experience with TMW, DAT, and Power BI is a plus but not required. </li></ul> <p>At HBL, we combine the strength of our tradition with the power of innovation. We're a team of relentless problem-solvers who believe in being adaptable, forward-thinking, and committed to doing things the right way.</p> <p>Ready to build lasting relationships and grow your career with a company fueled by a Will to Win? Apply today!</p>