<p>Description</p> <p>The Shelter Navigation Case Manager is an entry-level professional within the Housing and Revitalization Department's (HRD) Detroit Housing Services Office that receives significant direction and guidance from Program Analyst III and IV. The Detroit Housing Services Office looks to address city-wide housing insecurity with preventative, responsive and broadly available measures. The Housing Services Office is structured to meet a broad range of housing needs faced by residents, through an internal continuum of services - as a participant's housing needs change, so does the type of services available to them within the program.</p> <p>The Shelter Navigation Case Manager primarily serves to use an internal database of available housing options to successfully facilitate relocation for those that accept relocation case management services. The Shelter Navigation Case Manager will maintain a caseload of up 50 or more households, with the expectation to utilize a complete Housing File to identify and secure permanent housing within 90 days. The Shelter Navigation Case Manager will work with residents and household who reside in Shelter. Relocation assistance in the form of application support, security deposit, rent forward, moving, storage and/or basic furniture costs are eligible expenses which may be provided by the Office. Weekly contact with households within the caseload is required. Duties include closely maintaining a record of contact and resources provided to households, both financial and otherwise.</p> <p>Examples of Duties</p> <ul> <li>Manage a caseload of 50+ households. </li><li>Identify eligible housing options and complete applications and housing packets on behalf of residents and households. </li><li>Advocate with landlords and voucher agencies to secure permanent housing. </li><li>Identify and address other household barriers to permanent housing. </li><li>Maintain regular and documented contact with residents facing housing displacement, describing case management progress to program management on a weekly basis. </li><li>Create a housing case management plan based on the results of a household needs assessment and maintain that plan by executing key objectives with and for the resident over the course of a 90+ day case management period. </li><li>Plan outreach and/or documentation collection in-person at Shelter locations. </li><li>Develop and maintain working knowledge of relevant social services systems and agencies to ensure client access to appropriate services. </li><li>Arrange face-to-face communication with client as needed. </li><li>Attend and participatein required team meetings and trainings including, but not limited to HIPAA, trauma-informed care, and other direct services trainings as organized by the Office. </li><li>Maintain and enter data into HMIS and/or other case management systems. </li><li>Communicate with emergency shelter staff to ensure services are streamlined and coordinated, and to prevent duplication of services. </li><li>Performs special projects and other duties as assigned. </li></ul> <p>Minimum Qualifications</p> <ul> <li>Prior experience assisting individuals with housing placement. </li><li>Ability to work with people in crisis and conflict, including those facing or experiencing homelessness, financial challenges, mental illness and/or chemical dependency. </li><li>Ability to organize, prioritize multiple projects and meet deadlines in a time-sensitive environment. </li><li>Ability to communicate clearly and professionally verbally and in writing. </li><li>Demonstrated ability to work effectively and productively with others (including supervisors, colleagues, volunteers, clients and vendors). </li><li>Regular and reliable attendance. </li><li>Ability to maintain the confidentiality of clients as well as client information and records. </li><li>Demonstrated ability to work effectively under stressful conditions. </li><li>Understand and maintain professional ethics and boundaries. </li><li>Ability to adapt to change. </li><li>Proven ability to work in collaborative team environment. </li><li>Strong creative and independent thinking skills that will lead to individualized action plans. </li><li>Good working relationships with internal and external customers. </li><li>Proficient in Microsoft Word and Excel and other case management systems. </li><li>Working knowledge of organizational development issues. </li></ul> <p>Skill in:</p> <ul> <li>Utilizing case management software. </li><li>Tracking data and maintaining individual case management metrics. </li><li>Presenting precise information (orally, written, and/or using PowerPoint or Word) to a variety of audiences. </li><li>Use of Smartsheet. </li><li>Use of Microsoft Office (i.e. Word, Excel, Access, PowerPoint, and / or other office suite software packages). </li><li>Use of Excel (e.g. Pivot Tables, Vlookup, Hlookup, charts, tables, and / or other related software packages) functionality </li><li>Communicating in writing clearly and effectively, demonstrate this skill by rendering technical details and reports in a form readily understandable to management and the public. </li><li>Understanding written sentences and paragraphs in work related documents. </li><li>Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. </li><li>Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. </li><li>Talking to others to convey information effectively. </li><li>Establishing and maintaining good working relationship with other City employees and the public. </li></ul> <p>Ability to</p> <ul> <li>Collect, quickly interpret, and analyze information from a variety of sources, apply criteria, draw conclusions and develop case management plans. </li><li>Utilize a variety of fact-finding techniques (e.g. interview, case analysis, observation) to elicit appropriate to solve for housing displacements. </li><li>Read, interpret, and effectively analyze individual situation reports. </li><li>Choose the right intermediary methods or tactics to solve a problem. </li><li>Communicate information and ideas clearly and effectively both orally and in writing so they can be understood. </li><li>Read and understand information and ideas presented in writing. </li><li>Add, subtract, multiply, or divide quickly and correctly. </li><li>Apply general rules to specific problems to produce answers that make sense. </li><li>Work tactfully and effectively with employees, supervisors and managers, grantors, sub-recipients, and with elected and appointed officials and senior staff in assigned Departments and Agencies. </li><li>Take initiative to acquire additional knowledge and education to remain current in field. </li><li>Work as part of a team. </li></ul> <p>Supplemental Information</p> <p>This is a Temporary Administrative Special Services (TASS) position.</p> <p>SUPERVISORY CONTROLS</p> <p>The supervisor provides continuing or individual assignments by indicating generally what is to be done, limitations, quality and quantity expected, deadlines, and priority of assignments. The supervisor provides additional, specific instructions for new, difficult, or unusual assignments, including suggested work methods or advice on source material available.</p> <p>The Shelter Navigation Case Manager uses initiative in carrying out recurring assignments independently without specific instructions, but refers deviations, problems, and unfamiliar situations not covered by instructions to the supervisor for decision or help.</p> <p>The supervisor assures that finished work and methods used are technically accurate and in compliance with instructions or established procedures. Review of the work increases with more difficult assignments if the Program Analyst has not previously performed similar assignments.</p> <p>GUIDELINES</p> <p>Procedures for doing the work have been established and a number of specific guidelines and SOPs are available.</p> <p>The number and similarity of guidelines and work situations require the The Shelter Navigation Case Manager to use judgment in locating and selecting the most appropriate guidelines, references, and procedures for application and in making minor deviations to adapt the guidelines to specific cases.</p> <p>PHYSICAL DEMANDS</p> <p>The work is characterized as sedentary. Typically Program Analyst I - Housing Navigation Case Manager sits comfortably to do their work, interspersed by brief periods of walking, standing, bending, carrying of papers and books, and extended periods requiring the use of computer terminals to accomplish work objectives.</p> <p>WORK ENVIRONMENT</p> <p>A hybrid schedule requiring up to three days per week in office is expected. In office work may take place at the Coleman A. Young Municipal Center and various shelter locations. This expectation is subject to the needs of the Office and of the individual, such as training, professional development or other performance-based actions deemed necessary by program management. Work is performed in a comfortable office environment which is appropriately lighted, heated and cooled. The work environment contains no significant hazards. Some work may require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site. The The Shelter Navigation Case Manager may encounter individuals that are upset.</p> <p>During extended periods each year, The Shelter Navigation Case Manager primarily may be required to work considerable overtime.</p>