<p>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.</p> <p>Job Description</p> <p>Role Purpose</p> <p>The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters</p> <p>?</p> <p>Location: Farmington, CT</p> <p>JD:</p> <p>The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:</p> <ul> <li>Strong Field Support experience </li><li>Basic Networking skills (like IP Addressing, DHCP, DNS, etc) </li><li>Understand of IDF environment (or willingness to learn) </li></ul> <p>Also, as for as their clinic visit goes, they would be covering a radius of 60 mi. While most of them should be around 30-35 mi, there would be some clinics which would be away.</p> <ul> <li>Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices). </li><li>Proactively and consistently communicate with clients and colleagues </li><li>Accurately and promptly record all-time in our ticketing system </li><li>Proactively manage ticket queue </li><li>Ensure all ticket notes and statuses are up to date </li><li>Troubleshoot end-user technical issues and document all steps up through resolution </li><li>Effectively multi-task to manage workload </li><li>Collaborate on the improvement of operational effectiveness </li><li>Document, take ownership of, and escalate issues </li><li>Meet individual and team SLA targets </li></ul> <p>Mandatory Skills: Desktop Support .</p> <p>Experience: 1-3 Years .</p> <p>Expected annual pay for this role ranges from $33,000 to $76,000 . Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.</p> <p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</p>