<p>Overview</p> <p>The Vermont Department of Libraries is seeking a Program Technician II for the ABLE Library, Vermont's Library for the Blind and Print Disabled. This position is the main point of contact for library patrons, providing exemplary customer service to members of the ABLE Library, and answering inquiries from the public and library staff around the state. The Program Technician reports directly to the Director of the ABLE Library and works in close partnership with Department staff, key stakeholders in other state agencies, and relevant federal agencies.</p> <p>As Program Technician II, your responsibilities will include:</p> <ul> <li>Providing direct patron services through phone and email. </li><li>Helping trouble-shoot patron technology issues. </li><li>Reviewing and processing applications for service from new patrons. </li><li>Communicating with caregivers, educators, medical and other service providers regarding program information, services, and customer needs. </li><li>Performing reference and readers' advisory services to patrons and referring patrons to other community resources as appropriate. </li><li>Providing direct training to individuals who are blind, visually impaired, or print disabled on the use of digital talking book machines and cartridges, BARD (Braille and Audio Reading Download) application for computers and mobile devices, and the ABLE Library catalog. </li><li>Processing incoming and outgoing mail of materials to and from patrons and participating institutions. </li><li>Providing training to staff and community partners as appropriate and participating in applicable outreach events to represent the ABLE Library. </li><li>Participating in collection development and maintenance, including cataloging, statistical data collection, and analysis. </li><li>Administering the local audiobook recording program. </li><li>Supporting the Library Advancement and Information and Access teams with administrative and logistical tasks. </li></ul> <p>Ideal candidates will have considerable customer service experience, and ideally, knowledge of library practices, systems, and procedures. They should have knowledge of the principles of office management and the ability to</p>