<p>Summary</p> <p>The Syracuse VA Medical Center is hiring for a Supervisory Health Systems Specialist Group Practice Manager (GPM) GS-13, working to provide oversight and administrative management to all ambulatory care services medical centers and/or related Community Based Outpatient Clinics in an effort to improve access to care as applicable.</p> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>05/12/2025 to 05/21/2025</p> <ul> <li>Salary </li></ul> <p>$105,383 - $137,000 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 13</p> <ul> <li>Help </li></ul> <p>Location</p> <p>1 vacancy in the following location:</p> <ul> <li> <p>Syracuse, NY 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>Occasional travel - You may be expected to travel for this position.</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Competitive</p> <ul> <li>Promotion potential </li></ul> <p>None</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0671 Health System Specialist</p> </li><li> <p>Supervisory status</p> </li></ul> <p>Yes</p> <ul> <li>Security clearance </li></ul> <p>Other</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Credentialing</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>No</p> <ul> <li>Announcement number </li></ul> <p>CBTE-12733436-25-PC</p> <ul> <li>Control number </li></ul> <p>836786600</p> <p>Help</p> <p>This job is open to</p> <ul> <li>The public </li></ul> <p>U.S. Citizens, Nationals or those who owe allegiance to the U.S.</p> <ul> <li>Career transition (CTAP, ICTAP, RPL) </li></ul> <p>Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.</p> <p>Clarification from the agency</p> <p>ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.</p> <p>Help</p> <p>Duties</p> <p>Major duties include but are not limited to:</p> <p>Supervisor Duty (25%)</p> <ul> <li>Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff. </li><li>Provides direct oversight of Assistant Group Practice Managers (AGPM) and Program Application Specialists. Independently identifies problems and initiates solutions. </li><li>Provides informal feedback and periodically evaluates employee performance. </li><li>Resolves informal complaints and grievances. </li><li>Develops work improvement plans, recommending personnel actions as necessary. </li><li>Assures that subordinates are trained and fully comply with all regulations. </li></ul> <p>Direction and Long Range Planning (25%)</p> <ul> <li>Knowledge of administrative systems including general systems, programs and practices. </li><li>Knowledgeable of how these principles and practices relate to the unique characteristics and needs of ambulatory care patients, providers, the clinical team, and support staff. </li><li>Provides expert administrative input and participates in the planning process to improve care delivery by taking the initiative to identify needs and potential issues/concerns. </li><li>Participates in the formative stages of ambulatory care managerial planning to assure an awareness of medical administrative issues and implementation of process changes. </li></ul> <p>Budget Guidance and Approval (15%)</p> <ul> <li>Works closely with upper management in formulating budget recommendations for the clinical services. </li><li>Provides leadership and guidance in determining the resource needs and adjusting resource allocations as dictated by a change in program needs. </li><li>Develops and implements systems and procedures for improving cost-effectiveness and productivity. </li></ul> <p>Performs Office- Program Planning Work (15%)</p> <ul> <li>Provides overall administrative direction for ambulatory care clinical support services in conjunction with top management. </li><li>Superior knowledge with policies and requirement for ambulatory care clinical support and administrative services. </li><li>Utilizes customer feedback to improve systems. </li><li>Lead managers in implementing actions designed to improve operations or resources, provide expert advice and technical assistance to top management in a wide variety of areas. </li></ul> <p>Quality/ Productivity Goals (10%)</p> <ul> <li>Promotes employee engagement and enhances morale, while maintaining effective relationships with all levels of clinical and administrative staff. </li></ul> <p>Due Process/Performs Liaison, Communications (10%)</p> <ul> <li>Act as a liaison or point person for communications with persons and/or groups internal or external. </li><li>Represent management at labor management meetings as directed. Resolve conflicts or problems that may arise with employees and assure management officials are familiar with the negotiated agreement between parties. </li></ul> <p>Work Schedule: Monday - Friday 8:00am - 4:30pm</p> <p>Position Description Title/PD#: Supervisory Health System Specialist (Group Practice Management)/PD016090</p> <p>Recruitment Incentive: Authorized</p> <p>Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.</p> <p>Help</p> <p>Requirements</p> <p>Conditions of Employment</p> <ul> <li>You must be a U.S. citizen to apply for this job </li><li>Subject to a background/suitability investigation </li><li>May serve a probationary period </li><li>Selective Service Registration is required for males born after 12/31/1959 </li><li>A complete application package; Resume, Transcripts, etc. </li><li>Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). </li><li>Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. </li></ul> <p>Qualifications</p> <p>To qualify for this position, applicants must meet all requirements by the closing date of this announcement.</p> <p>Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.</p> <p>Individual Occupational Requirements (IOR)</p> <p>Undergraduate and Graduate Education:</p> <p>Major study- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration.</p> <p>OR,</p> <p>You may qualify based on your experience as described below:</p> <p>Specialized Experience</p> <p>Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:</p> <ul> <li>Missions, organizations, programs, and requirements of health care delivery systems; </li><li>Regulations and standards of various regulatory and credentialing groups; and </li><li>Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. </li></ul> <p>In addition, at the GS-13 grade level, applicants would have obtained this experience working within a health care setting, working directly with clinicians and local leadership with resource management, data management (including data validation and analysis), operational planning, space, construction and renovation activities, position management of clinical outpatient support staff, and equipment management.</p> <p>There is no educational substitution for the GS-13 level.</p> <p>Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.</p> <p>Education</p> <p>Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.</p> <p>There is no educational substitution for the GS-13 level.</p> <p>Additional information</p> <p>Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.</p> <p>Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.</p> <p>The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.</p> <p>Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.</p> <p>This job opportunity announcement may be used to fill additional vacancies.</p> <p>If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.</p> <p>Read more</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <p>How You Will Be Evaluated</p> <p>You will be evaluated for this job based on how well you meet the qualifications above.</p> <p>IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.</p> <ul> <li>Benefits </li></ul> <p>Help</p> <p>A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.</p> <p>Review our benefits</p> <p>Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.</p> <ul> <li>Required Documents </li></ul> <p>As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.</p> <p>Documents Accepted:</p> <ul> <li>Cover Letter </li><li>DD-214/ Statement of Service </li><li>Resume </li><li>Separation Notice (RIF) </li><li>SF-50/ Notification of Personnel Action </li><li>Transcript </li></ul> <p>Documents Required:</p> <ul> <li>Resume </li></ul> <p>Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.</p> <p>SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):</p> <ul> <li>Most recent SF-50 if you are a current or former Federal employee </li><li>An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade </li><li>Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. </li><li>Examples of appropriate SF-50's include: </li><li>Within grade increases at the highest grade held; or </li><li>Promotions with an effective date more than one year old; or </li><li>SF-50's at the highest grade held with an effective date more than one year old. </li></ul> <p>Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.</p> <p>Applications are accepted online. Applying online will allow you to review and track the status of your application.</p> <ul> <li>How to Apply </li></ul> <p>All applicants are encouraged to apply online.</p> <p>To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 05/21/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12733436.</p> <ol> <li> <p>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.</p> </li><li> <p>Click Submit My Answers to submit your application package.</p> </li></ol> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.</p> <p>Agency contact information</p> <p>Patrisia Cambi</p> <p>Phone 718-741-4000 Email Patrisia.Cambi@va.gov</p> <p>Address Syracuse VA Medical Center</p> <p>800 Irving Ave</p> <p>Syracuse, NY 13210</p> <p>US</p> <p>Next steps</p> <p>After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.</p> <ul> <li>Fair and Transparent </li></ul> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Help</p> <p>Required Documents</p> <p>Documents Accepted:</p> <ul> <li>Cover Letter </li><li>DD-214/ Statement of Service </li><li>Resume </li><li>Separation Notice (RIF) </li><li>SF-50/ Notification of Personnel Action </li><li>Transcript </li></ul> <p>Documents Required:</p> <ul> <li>Resume </li></ul> <p>Please review the above list(s) to ensure you have included all necessary documents required for your application. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.</p> <p>SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):</p> <ul> <li>Most recent SF-50 if you are a current or former Federal employee </li><li>An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade </li><li>Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. </li><li>Examples of appropriate SF-50's include: </li><li>Within grade increases at the highest grade held; or </li><li>Promotions with an effective date more than one year old; or </li><li>SF-50's at the highest grade held with an effective date more than one year old. </li></ul> <p>Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.</p> <p>Applications are accepted online. Applying online will allow you to review and track the status of your application.</p> <p>Help</p> <p>How to Apply</p> <p>All applicants are encouraged to apply online.</p> <p>To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 05/21/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12733436.</p> <ol> <li> <p>To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.</p> </li><li> <p>Click Submit My Answers to submit your application package.</p> </li></ol> <p>NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.</p> <p>To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.</p> <p>Read more</p> <p>Agency contact information</p> <p>Patrisia Cambi</p> <p>Phone 718-741-4000 Email Patrisia.Cambi@va.gov</p> <p>Address Syracuse VA Medical Center</p> <p>800 Irving Ave</p> <p>Syracuse, NY 13210</p> <p>US</p> <p>Next steps</p> <p>After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.</p> <p>Read more</p> <p>Fair & Transparent</p> <p>The Federal hiring process is set up to be fair and transparent. Please read the following guidance.</p> <ul> <li>Criminal history inquiries </li><li>Equal Employment Opportunity (EEO) Policy </li><li>Financial suitability </li><li>New employee probationary period </li><li>Privacy Act </li><li>Reasonable accommodation policy </li><li>Selective Service </li><li>Signature and false statements </li><li>Social security number request </li></ul> <p>Print</p> <p>Share</p> <ul> <li>Email </li><li>Facebook </li><li>LinkedIn </li><li>Twitter </li></ul> <p>Help</p> <p>Overview</p> <ul> <li>Accepting applications </li><li>Open & closing dates </li></ul> <p>05/12/2025 to 05/21/2025</p> <ul> <li>Salary </li></ul> <p>$105,383 - $137,000 per year</p> <ul> <li>Pay scale & grade </li></ul> <p>GS 13</p> <ul> <li>Location </li></ul> <p>1 vacancy in the following location:</p> <ul> <li> <p>Syracuse, NY 1 vacancy</p> </li><li> <p>Remote job</p> </li></ul> <p>No</p> <ul> <li>Telework eligible </li></ul> <p>No</p> <ul> <li>Travel Required </li></ul> <p>Occasional travel - You may be expected to travel for this position.</p> <ul> <li>Relocation expenses reimbursed </li></ul> <p>No</p> <ul> <li>Appointment type </li></ul> <p>Permanent</p> <ul> <li>Work schedule </li></ul> <p>Full-time</p> <ul> <li>Service </li></ul> <p>Competitive</p> <ul> <li>Promotion potential </li></ul> <p>None</p> <ul> <li> <p>Job family (Series)</p> </li><li> <p>0671 Health System Specialist</p> </li><li> <p>Supervisory status</p> </li></ul> <p>Yes</p> <ul> <li>Security clearance </li></ul> <p>Other</p> <ul> <li>Drug test </li></ul> <p>No</p> <ul> <li>Position sensitivity and risk </li></ul> <p>Non-sensitive (NS)/Low Risk</p> <ul> <li> <p>Trust determination process</p> </li><li> <p>Suitability/Fitness</p> </li><li> <p>Credentialing</p> </li><li> <p>Financial disclosure</p> </li></ul> <p>No</p> <ul> <li>Bargaining unit status </li></ul> <p>No</p> <ul> <li>Announcement number </li></ul> <p>CBTE-12733436-25-PC</p> <ul> <li>Control number </li></ul> <p>836786600</p> <p>This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/836786600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.</p>