<p>Job Summary:</p> <p>Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required.</p> <p>Essential Responsibilities:</p> <ul> <li>Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel. </li><li>Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organizations philosophy of providing extraordinary customer relations and quality service. </li><li>Receives and routes incoming calls to appropriate stations. </li><li>Pages medical center personnel. </li><li>Responds to callers inquiries concerning patient condition and other requests for information. </li><li>Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database. </li><li>Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings. </li><li>Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel. </li><li>Performs other related duties as required. </li><li>Supervisory Responsibilities: This job has no supervisory responsibilities. </li></ul> <p>Grade 125</p>