<p>Donor Family Aftercare Coordinator</p> <p>DonorConnect is seeking a full-time Donor Family Aftercare Coordinator. The Aftercare Coordinator is vital in supporting donor families and the Donor Family Services department. If you have strong administrative and communication skills, a high level of empathy, and experience providing emotional support to grieving families, apply now!</p> <p>DonorConnect is a federally designated nonprofit community service organization dedicated to recovering organs and tissues used for life-saving transplants. Our employees help save and heal lives!</p> <p>The Aftercare Coordinator plays a vital role in supporting organ and tissue donor families after donation. This role is responsible for serving all families through aftercare milestones that include: organ and tissue outcome letters, follow up calls, surveys, provide recipient outcomes, facilitating donor family and recipient correspondence, and participating in support groups. This role also serves families through aftercare events such as the Celebration of Life Monument Ceremony and Donate Life Day. Additionally, this role oversees administrative tasks such as maintaining donor family services inventory levels, participating in weekly meeting, entering accurate database information, and maintaining the private donor family Facebook page.</p> <p>We at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect and expertise.</p> <p>MINIMUM QUALIFICATIONS</p> <p>Training/Education/Certification:</p> <ul> <li>High school diploma required </li><li>Must complete grief support certification within a year upon hire </li></ul> <p>Experience Required:</p> <ul> <li>Must be bilingual, English and Spanish speaking </li><li>Minimum two years experience working with families, managing caseloads, grief or bereavement work, or in social services preferred </li><li>Minimum three years of computer and internet application experience </li></ul> <p>Knowledge/Skills/Abilities:</p> <ul> <li>Advanced level of sensitivity in providing emotional support to grieving families </li><li>Utilizes and displays strong communication skills such as empathy, support, and compassion with donor families </li><li>Knowledge of organ and tissue donation preferred </li><li>Knowledge of current computer applications </li><li>Understanding of basic internet functions </li><li>Well-organized, accurate, and attentive to detail </li><li>Excellent communication and public relations skills </li><li>Flexible, willingness to assist others </li><li>Able to work well under stress </li><li>Sensitive with ability to maintain con?dentiality </li><li>Able to work well independently and to prioritize work </li><li>Ability to resolve problematic situations quickly </li><li>Prolonged periods sitting at a desk and working on a computer </li><li>Must be able to move up to 10 pounds at times with or without reasonable accommodation </li><li>Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate e?ectively both orally and in writing </li></ul> <p>DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!</p> <p>Must be able to pass a comprehensive background check and drug screen.</p>