<p>Job Summary</p> <p>Own end-to-end IT services at a specific site MLL denotes site and line ensure service availability on-site support and local vendor coordination.</p> <p>Will work with JnJ Technology Services and Global MLL team using JIRA to open projects gather and document requirements and deliver onsite projects. Also responsibilities approving IT changes in a controlled change management process securing maintenance windows and onsite testing of changes.</p> <p>Responsibilities</p> <p>Service ownership with ITIL practices incident problem change SLA management</p> <p>On-site operations management and stakeholder liaison for the location</p> <p>Vendor coordination facilities & asset management</p> <p>Monitoring and capacity planning for local services</p> <p>Strong incident escalation and disaster recovery planning</p> <ul> <li>Tools: ServiceNow or other ITSM monitoring tools ticketing systems </li></ul> <p>Clear reporting on site-level KPIs and continuous improvement</p> <p>Nice-to-have certifications</p> <p>Experience in hybrid worksite IT models endpoint management solutions</p> <ul> <li>Certifications: ITIL Foundation facility/operations management training </li></ul> <p>About Cognizant's IoT Practice:</p> <p>Intelligent, IoT-enabled products will soon result in the proliferation of data and disrupt virtually all industries. To be successful, both large and small companies must leverage IoT capabilities by designing modern products that fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products will revolutionize experiences and result in exciting, transformative outcomes. Without human-centered thinking, connected products are just standalone things-but with it, our modern connected products facilitate a unified way of life enjoyed by all.</p> <p>Salary and Other Compensation:</p> <ul> <li>The annual salary for this position is between $111,500 - $131,000 + COLA+ Bonus depending on experience and other qualifications of the successful candidate. </li></ul> <p>This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.</p> <p>Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:</p> <ul> <li>Medical/Dental/Vision/Life Insurance </li><li>Paid holidays plus Paid Time Off </li><li>401(k) plan and contributions </li><li>Long-term/Short-term Disability </li><li>Paid Parental Leave </li><li>Employee Stock Purchase Plan </li></ul> <p>Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</p> <ul> <li>Please note, this role is not able to offer visa transfer or sponsorship now or in the future* </li><li>Applications will be accepted until April 4th , 2026 </li><li>LI#- #LI-SC6 </li></ul>