<p>Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.</p> <p>Company Overview:</p> <p>If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!</p> <p>Summary:</p> <p>The Sales Support Representative (SSR ) plays a key role in supporting the sales process by ensuring accurate and timely order entry, pricing, and contract review within the ERP system.</p> <p>This position interacts closely with internal teams, customers, and sales engineers to manage quotes, expedite orders, resolve account issues, and maintain customer records.</p> <p>The SSR also helps drive compliance with company policies, supports sales-driven projects, and contributes to improving operational efficiency and customer satisfaction.</p> <p>Responsibilities:</p> <ul> <li> <p>Ensure quick and accurate order entry into the ERP system according to provided documentation, following established processes and procedures; perform contract reviews and maintain order records and filing.</p> </li><li> <p>Work on pricing and quoting customers per their existing contracts, standard lead times, and ensure quotes remain under 60 days by actively seeking purchase orders or approval to return or scrap seals; document updates in order text.</p> </li><li> <p>Expedite orders and communicate daily customer service workload, order receipt status, and resolve incomplete paperwork issues with Sales Engineers and customers.</p> </li><li> <p>Set up new customer accounts, maintain existing orders, and observe and assist in updating yearly contract pricing and customer databases.</p> </li><li> <p>Collaborate with the credit team to resolve customer account receivable disputes promptly, demonstrating proficiency in credit processing.</p> </li><li> <p>Complete sales-driven projects within deadlines in coordination with Sales Engineers, and support cross-functional teams to maximize revenue opportunities and deliver differentiated value to customers.</p> </li><li> <p>Communicate customer service processes to peers and supervisors, and ensure metrics and required reporting are completed for accountability meetings; be prepared to provide details on order entry metrics and processes when needed.</p> </li><li> <p>Drive compliance with all company policies and legal requirements, including SOX, Export compliance, BI&C, Terms and Conditions, Inco Terms, and Sales Approval Processes.</p> </li><li> <p>Interact constructively and collaboratively with team members and cross-functional groups to support customer satisfaction and business goals.</p> </li><li> <p>Perform other duties as assigned.</p> </li></ul> <p>Requirements:</p> <ul> <li> <p>Bachelor's degree in a relevant field and/or 0-2 years of related experience.</p> </li><li> <p>Proficient in Microsoft Office applications, including Excel, Word, and Outlook.</p> </li><li> <p>Strong organizational skills with the ability to prioritize tasks, manage multiple deadlines, and work independently with minimal supervision.</p> </li><li> <p>Excellent verbal and written communication skills, with the ability to effectively interact with customers, internal teams, and cross-functional departments.</p> </li><li> <p>Strong attention to detail and commitment to following established processes, compliance standards, and documentation practices.</p> </li></ul> <p>Preferred Experience / Skills:</p> <ul> <li> <p>Experience in pricing, quoting, contract review, and working with ERP systems in a customer service or sales support environment.</p> </li><li> <p>Familiarity with export compliance, sales approval processes, and terms and conditions (e.g., SOX, IncoTerms, BI&C).</p> </li><li> <p>Experience working in a cross-functional team environment to support sales operations, customer service, or order fulfillment.</p> </li></ul> <p>Benefits Starting from Day 1:</p> <ul> <li> <p>Medical, Dental & Vision Insurance (including FSA and HSA options)</p> </li><li> <p>Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance</p> </li><li> <p>Short and Long Term Disability</p> </li><li> <p>Retirement Planning, 401(k) plan, & Financial Wellness Resources</p> </li><li> <p>Educational Assistance Program</p> </li><li> <p>Time off Policies (including sick leave, parental leave, and paid vacation)</p> </li><li> <p>Eligibility requirements apply to some benefits and may depend on job classification and length of employment.</p> </li></ul> <p>Base pay range: 27.22 - 40.83 USD Hourly</p> <p>Req ID : R-14320</p> <p>Job Family Group : Sales</p> <p>Job Family : SA Sales Support</p> <p>EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision</p> <p>If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.</p>