<p>About the Role: The Business Technologies Manager is a key role charged with helping POAH effectively leverage technology to drive operational excellence, data-informed decision-making, process efficiency, and mission impact. This position sits in the business (asset management) with dotted lines to information technology as the person helps the business effectively utilize technology. The Business Technology Manager leads the implementation, optimization, training, and support of key business technologies used across all departments at POAH and POAH Communities (POAH's property management subsidiary). This person is the lead person companywide for SharePoint, Microsoft Teams, OneDrive, Power Platform (Power BI, Power Automate) and Copilot, and co-lead for MRI Investment Central -with the primary objective of ensuring technology functions well, is fully integrated into business processes, and is accessible and effectively used by staff at all levels.</p> <p>The Manager balances deep technical expertise with strong soft skills, including training, documentation, and change management. They are responsible for project managing implementations of new technologies on occasion (e.g. Ramp), optimizing and maintaining existing platforms, and building staff capacity through training, guidance, and continuous process improvement. Experience in affordable housing, real estate, or property management is highly desirable, given the need to understand the complex regulatory, financial, and operational context in which POAH and POAH Communities staff work, to deliver content rich trainings that address both technology and subject matter expertise, and to assist with the development and refinement of content for our company wide SharePoint intranet site.</p> <p>Key Responsibilities:</p> <ul> <li>Oversee the implementation, configuration, and continuous improvement of enterprise technologies, including SharePoint, Microsoft Teams, OneDrive, Power Platform (Power BI, Power Automate), Copilot and MRI Investment Central. Be a liaison to other technologies used across the business (Smartsheet, Salesforce, Ramp, Paycor, Paycom, and Yardi Voyager). </li><li>Lead technology projects from scoping through rollout, including stakeholder engagement, project management, documentation, testing, change management, training, and post-implementation support. </li><li>Serve as an administrator and trainer for POAH's instance of MRI Investment/Developer Central, a portfolio management platform supporting financial, operational, compliance, and resident data and key documentation across the portfolio. </li><li>Build staff capacity and confidence in key business technologies and subject matter experience through the development of training materials (manuals, videos, quick guides), delivery of virtual and in-person trainings, and ongoing user support and coaching. </li><li>Contribute to the development, release, and maintenance of company business applications that support services across the enterprise. </li><li>Analyze requirements for new applications and define enhancements to existing applications. </li><li>Supervise the Business Technologies Associate, providing clear direction, feedback, mentorship, and opportunities for growth. </li><li>Act as a key point of contact across departments for system enhancement requests, data/reporting needs, dashboard development, and workflow improvements. </li><li>Drive process improvement and standardization efforts to improve efficiency, data quality, and system adoption across the organization. </li><li>Develop and maintain strong vendor relationships, ensuring delivery on service-level agreements, system enhancements, and issue resolution. </li><li>Collaborate with departments to translate business needs into technical solutions, ensuring that technology aligns with POAH's mission and goals. </li><li>Serve on the IT Steering Committee and Data Excellence Working Group. </li><li>Champion a culture of innovation, continuous learning, and collaboration around the use of technology. </li></ul> <p>Qualifications</p> <p>Required:</p> <ul> <li>Bachelor's degree in information technology, computer science, business, data analytics, real estate, or a related field; equivalent experience will be considered. </li><li>Minimum 5 years of experience in enterprise technology management, management consulting, business systems, project management, or related fields. </li><li>Strong technical expertise in implementing, configuring, and supporting enterprise platforms (especially Microsoft SharePoint, Teams, OneDrive, Copilot, Power BI, Power Automate, MRI Investment Central, Yardi Voyager, or similar tools). </li><li>Demonstrated ability to deliver training, create user documentation, and lead change management efforts. </li><li>Supervisory, project or team leadership experience. </li><li>Excellent analytical, organizational, and problem-solving skills. </li><li>Outstanding communication and interpersonal skills, with the ability to engage technical and non-technical audiences. </li><li>Passion for POAH's mission to create and preserve affordable housing. </li><li>Ability to travel out of state approximately thirty days a year. </li></ul> <p>Preferred:</p> <ul> <li>Master's degree in IT, business, real estate, or data analytics. </li><li>Microsoft certifications </li><li>Experience working in affordable housing, property management, real estate development, or asset management. </li><li>Familiarity with affordable housing regulations, funding sources (e.g., LIHTC, HUD), and compliance requirements. </li><li>Experience with SQL, Salesforce, Smartsheet, or other data and project management tools. </li></ul> <p>Skills</p> <ul> <li>Strong teamwork abilities, with the capacity to collaborate with colleagues from diverse backgrounds. </li><li>Excellent communication skills, both in person and in writing, with a wide range of partners including financial, legal, regulatory, design/construction professionals, and residents. </li><li>Ability to prioritize and manage multiple tasks effectively, meeting deadlines in a fast-paced environment. </li><li>Proficiency in Microsoft Office Suite and data tracking in Excel or similar platforms. </li><li>Exceptional organizational skills, attention to detail, sense of urgency, and quick learner. </li><li>Ability to develop compelling visualizations and presentations. </li></ul> <p>Why Join POAH</p> <ul> <li>Work at the forefront of affordable housing innovation. </li><li>Collaborate with passionate and dedicated colleagues. </li><li>Competitive salary and comprehensive benefits package. </li><li>Contribute to the betterment of communities nationwide. </li><li>Shape the future of housing policy and finance. </li></ul> <p>At POAH, we offer:</p> <ul> <li>Competitive salaries and a comprehensive benefits package, including health, vision, short/long term disability, and life insurance </li><li>Generous leave programs, including PTO of 5+ weeks annually and 12 weeks of paid parental leave for all new parents </li><li>A 401(k)-retirement plan with company match </li><li>Individual professional development budget for every employee </li><li>End-of-year bonuses </li><li>A vibrant company culture </li><li>POAH is currently enjoying a remote hybrid schedule which allows employees to work from home but also requires in-office days. An ability to work a remote hybrid schedule is required of all candidates. </li></ul> <p>About the Organization: Preservation of Affordable Housing</p> <p>Preservation of Affordable Housing (POAH) is a national nonprofit organization whose mission is to preserve, create and sustain affordable, healthy homes that support economic security, racial equity, and access to opportunity for all. POAH owns and operates more than 13,000 affordable homes at more than 130 properties in 11 states and the District of Columbia. POAH is based in Boston with offices in Chicago and Washington D.C.</p> <p>POAH's reach is national in scope, and its pursuit of the preservation mission is empowered by a focus on the business bottom line. Its strong reputation is the result of a demonstrated ability to craft complex financial transactions, tackle tough multi-family projects, and close deals that preserve the affordability of at-risk properties. The organization and its leaders are at the forefront of policy and legislative discussions around housing preservation, affordable housing finance and regulatory reform, including energy efficiency in the multifamily sector.</p>