<p>Job Description</p> <p>Join the Department of Health!</p> <p>We're thrilled to welcome you!</p> <p>We've made our application process more accessible than ever.</p> <p>Please take a look at our job announcement below.</p> <p>If you can see yourself in this role, apply now-your next opportunity awaits.</p> <p>This position is open to Alaskan Residents only.</p> <p>Please check out the residency definition to determine if you qualify.</p> <p>We invite you to watch our "Welcome to DPA" video here:</p> <p>https://vimeo.com/1023052645?share=copy</p> <p>What You Will Be Doing:</p> <p>In this position within the Division of Public Assistance (DPA), You will provide specialized employment-related case management services (Work Services) to adults eligible for the Alaska Temporary Assistance Program (ATAP). On occasion, this position may travel to remote communities to provide services</p> <p>Mission and Values/Culture:</p> <p>The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self-sufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.</p> <p>Benefits of Joining Our Team:</p> <p>The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in career growth and development.</p> <p>We provide a competitive benefit package, flexible work schedules, and job stability.</p> <p>The Working Environment You Can Expect:</p> <p>This position is located in Fairbanks, Alaska</p> <p>You will be working in a professional office environment alongside your peers, eligibility staff, and other public assistance staff members.</p> <p>Our Fairbanks District Office is located at 675 7th Ave. Fairbanks, Alaska</p> <p>We support our agency's mission and values, and work in an atmosphere of mutual respect and trust. Management believes that staff are the agency's most valuable resource, and staff members are encouraged to participate in decisions affecting their work.</p> <p>Who We Are Looking For:</p> <p>The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:</p> <ul> <li>Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. </li><li>Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity. </li><li>Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. </li></ul> <p>To view the general description and example of duties for this job class, please go to the following link and search for Employment Services Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs</p> <p>Minimum Qualifications</p> <p>One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.</p> <p>OR</p> <p>Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.</p> <p>Additional Required Information</p> <p>At the time of the interview, please provide the following:</p> <ul> <li>Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application. </li><li>Current performance evaluation, if available. </li><li>A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications, if not already provided in the application. </li></ul> <p>Please read the information below carefully. This applies to your application submission.</p> <p>EDUCATION</p> <p>To verify that education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts.) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.</p> <p>SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION</p> <p>If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.</p> <p>WORK EXPERIENCE</p> <p>When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support the minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment process. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.</p> <p>If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level, in which the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.</p> <p>NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.</p> <p>The State of Alaska does not provide VISA Employer sponsorships.</p> <p>MULTIPLE VACANCIES</p> <p>This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.</p> <p>APPLICATION NOTICE</p> <p>You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/</p> <p>NOTICE</p> <p>Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.</p> <p>EEO STATEMENT</p> <p>The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.</p> <p>WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE</p> <p>Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.</p> <p>For applicant password assistance, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.</p> <p>Contact Information</p> <p>For specific information about the position, feel free to contact the hiring manager at:</p> <p>Name/Title: Leah Connor Haus, Employment Services Technician 3</p> <p>Phone: 907-222-1414</p> <p>Email: leah.connor@alaska.gov</p> <p>Careers with the State of Alaska offer MANY benefits</p> <p>The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.</p> <p>For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)</p> <p>Insurance Benefits</p> <ul> <li> <p>Health insurance, which includes employer contributions toward medical/vision/dental</p> </li><li> <p>The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.</p> </li><li> <p>AVTEC</p> </li><li> <p>Confidential</p> </li><li> <p>Correctional Officers</p> </li><li> <p>Marine Engineers</p> </li><li> <p>Mt. Edgecumbe Teachers</p> </li><li> <p>Supervisory</p> </li><li> <p>Unlicensed Vessel Personnel/Inland Boatman's Union</p> </li><li> <p>Exempt employees (not covered by collective bargaining)</p> </li><li> <p>The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.</p> </li><li> <p>General Government</p> </li><li> <p>Labor, Trades and Crafts</p> </li><li> <p>Public Safety Employees Association</p> </li><li> <p>Masters, Mates & Pilots</p> </li><li> <p>Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)</p> </li></ul> <p>Optional Insurance Benefits</p> <ul> <li> <p>Group-based insurance premiums for</p> </li><li> <p>Term life (employee, spouse or qualified same sex partner, and dependents)</p> </li><li> <p>Long-term and short-term disability</p> </li><li> <p>Accidental Death and Dismemberment</p> </li><li> <p>Long-term care (self and eligible family members)</p> </li><li> <p>Supplemental Survivor Benefits</p> </li><li> <p>Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses</p> </li></ul> <p>Retirement Benefits</p> <ul> <li>Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) </li><li>Matching employer contribution into a defined contribution program (new employees) </li><li>Employer contribution into a defined benefit or defined contribution program (current employees) </li><li>Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security </li><li>Option to enroll in the Alaska Deferred Compensation Program </li><li>Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options </li></ul> <p>See https://drb.alaska.gov/retiree/ for additional information</p> <p>Paid Leave & Other Benefits</p> <ul> <li>Personal leave with an accrual rate increase based on time served </li><li>Twelve (12) paid holidays a year </li></ul> <p>01</p> <p>I acknowledge and understand that the education and/or experience used to meet the minimum qualifications for this position must be adequately documented in this application to be considered.</p> <ul> <li>I acknowledge and understand this requirement. </li></ul> <p>Required Question</p> <p>Employer State of Alaska</p> <p>Address PO Box 110201</p> <p>Juneau, Alaska, 99811</p> <p>Phone (800) 587-0430 (Statewide toll-free number)</p> <p>(907) 465-4095 (Juneau and out-of-state callers)</p> <p>Website http://workplace.alaska.gov/</p>