<p>The Position</p> <p>Administrative Assistants perform a broad variety of clerical, secretarial and administrative support duties in an assigned agency, program or other work unit within State government and the Nevada System of Higher Education.</p> <p>Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.</p> <p>The Nevada Secretary of State's Office is seeking a highly motivated and experienced Administrative Assistant IV to join our Commercial Recordings team in Carson City. This position performs a wide range of advanced clerical, secretarial, and administrative support duties within the agency. The ideal candidate will possess a high degree of knowledge and proficiency in administrative functions and may provide work direction and training to other staff. The Commercial Recordings Division is a small, progressive, and diverse team that prides itself on professionalism, collaboration, and exceptional customer service. New team members benefit from comprehensive training and mentoring opportunities designed to support their success. Manage the Call Center operations and supervise a team of 10 employees. Assign and review daily work, monitor email and phone communications, oversee mail correspondence and ensure efficient day-to-day operations, prepare daily performance metrics and reports, coordinate staff scheduling, including lunch and break rotations, handle customer complaints and ensure timely resolution, conduct weekly team meetings and participate in hiring and interview processes, analyze operational data to improve efficiency and service delivery, conduct performance evaluations and provide feedback, collaborate closely with other supervisors and deputy staff. Demonstrate experience in administrative support at an advanced level, strong leadership and supervisory skills, excellent communication and interpersonal abilities, ability to work effectively in a fast-paced, customer-focused environment, proficiency in managing multiple tasks and priorities, commitment to public service and assisting Nevada citizens with business licensing needs. <em>THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE</em></p> <p>To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-2_0/</p>