<p>Position Overview</p> <p>The Field Service Engineer I (FSE I) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.</p> <p>As a key representative of Outset in the field, the FSE I works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. The FSE I also collaborates with cross-functional teams-including Production, Engineering, Marketing, and Sales-and provides valuable feedback to R&D to support continuous product improvement.</p> <p>This role requires accurate documentation of service activities in alignment with Outset's Quality Management System and careful management of company assets including tools, equipment, and inventory.</p> <p>This position involves travel within the United States, including overnight stays, up to 50% of the time.</p> <p>Essential Job Functions and Responsibilities</p> <ul> <li>Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient's homes. </li><li>Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications. </li><li>Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage. </li><li>Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system. </li><li>Complete all field service and expense reports according to functional standards. </li><li>Support Marketing and Sales for seminars, trade shows, or demonstrations as required. </li><li>Provide detailed feedback to R&D regarding performance, serviceability, and customer comments. </li><li>Manage and maintain company assets required to perform all necessary job functions. </li><li>All other duties as assigned. </li></ul> <p>Required Qualifications</p> <ul> <li>Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent. </li><li>2+ years Field Service/Industry experience preferred but not required. </li><li>Must have valid driver's license, good driving record, and have own methods for transportation. </li><li>Ability to travel overnight up to 50% of the time. </li><li>Ability to charge travel expenses on a personal credit card to be reimbursed by the company. </li><li>Knowledge of electronic, mechanical, and fluids components. </li><li>Excellent communication skills with the ability to interact with customers, patients, and internal team members. </li></ul> <p>Other Skills / Abilities:</p> <ul> <li>Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts. </li><li>Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers. </li><li>Self-starter with the ability to multi-task and re-prioritize duties throughout the day. </li><li>Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation. </li></ul> <p>Mission Critical Competencies:</p> <ul> <li>Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. </li><li>Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile. </li><li>Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis. </li><li>Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. </li></ul>