<ul> <li>Area of Interest: Patient Services </li><li>FTE/Hours per pay period: 1.0 </li><li>Department: Patient Access </li><li>Shift: Monday-Thursday 11:30pm-8:00am, alternating weekend 5:30pm-2:00am, alternating holidays 6:30pm-7:00am </li><li>Job ID: 179651 </li></ul> <p>Overview</p> <p>Patient Access Representative</p> <p>Marshalltown Hospital</p> <p>Shift: Full-Time; 40 hours per week; Monday-Thursday 11:30pm-8:00am, alternating weekend 5:30pm-2:00am, alternating holidays 6:30pm-7:00am</p> <p>We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.</p> <p>Why UnityPoint Health?</p> <p>At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.</p> <p>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.? Here are just a few:</p> <ul> <li>Expect paid time off, parental leave, 401K matching and an employee recognition program. </li><li>Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. </li><li>Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. </li></ul> <p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.</p> <p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.</p> <p>Find a fulfilling career and make a difference with UnityPoint Health.</p> <p>Responsibilities</p> <ul> <li>Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete. </li><li>Maintain strong knowledge of insurance plans and verification processes. </li><li>Answer and route phone calls professionally; take accurate messages. </li><li>Educate patients on financial obligations, including point of service (POS) collections and estimates. </li><li>Assist with patient selfservice registration processes. </li><li>Monitor and manage multiple work queues to ensure timely workflow. </li><li>Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate </li><li>Schedule walk in procedures and collaborate with central scheduling regarding other needs </li></ul> <p>Qualifications</p> <p>Education:</p> <ul> <li>High School Diploma or equivalent. </li></ul> <p>Experience:</p> <ul> <li>At least two years of customer service or healthcare related experience is preferred. </li></ul>