<p>About the Role</p> <p>ShipMonk is moving beyond traditional "maintenance." We are looking for a Field Conveyor Technician to serve as the critical bridge between our physical sorting infrastructure (conveyors, cameras, diverters) and our digital ecosystem.</p> <p>The Goal: We want you to automate yourself out of a suitcase. Our vision is a "maintenance-free" future. The better you stabilize the hardware and fine-tune the system logic, the less you will need to travel. We have remote monitoring tools in place-we just need the right person to architect the stability that makes them effective.</p> <p>What You Will Do</p> <p>Hardware Ownership (The Priority) You are the primary owner of the sorting machinery. You bring a pragmatic, "common sense" approach to troubleshooting that pure software developers often lack.</p> <ul> <li>Diagnose Physical Issues: When a package is misrouted, you check the physical reality first. Is the diverter wheel worn out? Is the camera lens dirty? Is a sensor obstructed? </li><li>Orchestrate the Floor: Maintain the health of scanners, dimensioners, and automated conveyors. </li><li>Root Cause Analysis: Distinguish between a mechanical failure (e.g., a jammed roller) and a system instruction error. </li></ul> <p>The Communication Bridge This is a communication-heavy role. You are the translator between two distinct worlds:</p> <ul> <li>Warehouse Operations: You can explain technical issues to non-technical staff on the floor in plain English. </li><li>Software Development: You can relay detailed technical context to our software teams when deep code changes are needed. </li></ul> <p>System Integration & Logic (The "Nice-to-Have") While hardware is your priority, you are comfortable in a technical environment.</p> <ul> <li>Manage the "Middleman": Oversee the integration layer that connects our Warehouse Management System (WMS) to the Sorter hardware. </li><li>Triage Logic: Understand the rules of "what to do when..." and identify if an error is software-related or physical. </li><li>Scripting: If you can at least modify Python (+Bash) scripts and SQL queries to debug logic, that is a huge plus (though complex coding can be offloaded to our dev team). </li></ul> <p>Who You Are</p> <ul> <li>Hardware-First Mindset: You have working with PLCs, industrial scanners (Keyence, Cognex), and sorting diverters. You prefer practical solutions over over-engineered ones. </li><li>Pragmatic Troubleshooter: You don't just fix symptoms; you find the root cause to ensure the issue doesn't happen again. </li><li>Native/Fluent Communicator: You have excellent English skills and are confident in managing expectations with Warehouse General Managers. </li><li>Tech-Curious: You might not be a Senior Developer, but you aren't afraid to look at a database or a script to find an answer. </li></ul> <p>Location & Travel</p> <ul> <li>Base: You will work remotely when not on-site. </li><li>Hubs: We prefer candidates based on the East Coast for easier access to our major sites </li></ul> <p>Travel Volume: Expect to travel between warehouses for approximately 1 month per quarter (accumulated).</p> <ul> <li>Schedule: Expect regular travel initially (max 1 week per site visit), plus occasional ad-hoc trips for urgent issues. </li><li>The Trend: As you improve the system's reliability, your travel requirements will naturally decrease. </li></ul> <p>Why ShipMonk?</p> <ul> <li>Impact: You aren't debugging code in a vacuum; you are controlling massive machinery that processes millions of orders. </li><li>Autonomy: We measure results, not hours. If the systems are green and running, you manage your own schedule. </li><li>Future-Proofing: Work with the latest in Logistics 4.0, vision systems, and robotics. </li></ul>