<p>Position Description</p> <p>The Accounting Clerk - Student Accounts plays a key role in front-line financial service and back-office accounts receivable support at Zane State College. This position is responsible for cashiering, student billing, payment processing, receipting, collections tracking, and third-party invoicing. The Accounting Clerk works directly with students, families, staff, and external partners to ensure accurate and timely financial transactions. This role requires exceptional customer service, attention to detail, and the ability to manage multiple financial functions accurately and efficiently.</p> <p>The Accounting Clerk ensures that all incoming student payments and agency funds are recorded and reconciled properly in the College's systems. The position is also responsible for maintaining and updating student financial records and assisting with communication regarding tuition, fees, payment plans, and refunds.</p> <p>Essential Duties and Responsibilities</p> <p>Cashiering, Customer Service, and Communications</p> <ul> <li>Serve as the primary point of contact for students, families, and staff at the Business Office front window, via phone, and through email. </li><li>Process in-person payments for tuition, fees, and other charges. </li><li>Respond to questions related to balances, payment plans, deadlines, and payment options. </li><li>Update the My ZSC student portal with timely business office communications and due dates. </li><li>Assist with 1098-T tax form questions and resolution. </li></ul> <p>Billing and Accounts Receivable</p> <ul> <li>Process and send billing statements for traditional students, College Credit Plus (CCP), and Business & Industry students. </li><li>Perform billing tasks for agency-sponsored students, including invoice creation, follow-up, and reconciliation. </li><li>Track outside scholarships and coordinate accurate application with the Financial Aid Office. </li><li>Prepare communications and reminders to students regarding upcoming payments, payment plans, and delinquent balances. </li></ul> <p>Posting, Reconciliation, and Refunds</p> <ul> <li>Post financial aid transactions to student accounts, reconcile balances, and assist in the process of requesting financial aid disbursements and refunds. </li><li>Verify and process refund requests and amounts through BankMobile. </li><li>Ensure accurate updates of payment plan activity and online payments through systems like Authorize.net. </li><li>Perform monthly reconciliation of Accounts Receivable and General Ledger accounts. </li><li>Coordinate with Accounts Payable to resolve credit balances and initiate refunds. </li></ul> <p>Collections and Compliance</p> <ul> <li>Monitor and track delinquent student accounts. </li><li>Coordinate collections with the Ohio Attorney General's Office. </li><li>Respond to disputes or questions related to past due balances. </li><li>Maintain records of collection activity and assist in preparing documentation for write-offs when necessary. </li></ul> <p>Process Improvement and Support</p> <ul> <li>Maintain documentation of procedures and suggest improvements to streamline AR processes. </li><li>Support the Comptroller and Bursar during audits or reviews by providing documentation and reconciliations as needed. </li><li>Assist with system testing or process updates in the Student Information System (Jenzabar). </li></ul> <p>Qualifications</p> <p>Position Requirements</p> <ul> <li>Associate degree in Accounting, Finance, Business Administration, or a related field required. </li><li>Entry-level experience (0-2 years) in accounts receivable, cashiering, or related financial operations required; higher education or customer service experience preferred. </li><li>Proficiency with Microsoft Office (especially Excel) and willingness to learn college-specific software (e.g., Jenzabar, Authorize.net, BankMobile). </li><li>Strong organizational and communication skills. </li></ul> <p>Ability to handle financial information with confidentiality, accuracy, and professionalism</p> <p>Employment and Benefits</p> <p>ZSC offers an excellent benefits package including the following:</p> <ul> <li>Competitive base salary </li><li>Comprehensive healthcare plans including medical, dental, vision, and prescription coverage </li><li>HSA/FSA </li><li>Employee Assistance Program </li><li>Life and long-term disability insurance </li><li>Supplemental retirement savings plans </li><li>Generous paid time off including vacation, sick, and personal leave </li></ul> <p>As required by Ohio Revised Code section 3345.0216, Zane State College will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.</p>