<p>Description</p> <p>The Commercial Operations Product Support III role will focus on activities that directly impact performance and stability of the systems that support operational processes across Commercial Loan Operations. As a key member of the Platform Experience Team, it will serve as a commercial loan business process expert on AFS and LoanIQ project implementations throughout the lifecycle.</p> <p>Primary responsibilities include</p> <ul> <li>Driving performance by identifying system efficiencies that will improve business processes </li><li>Supporting operational readiness for change initiatives. </li><li>Providing subject matter expertise of system functionality to support operational processes. </li><li>Managing and mitigating operational risks associated with Commercial Loan platforms </li><li>Identifying and implementing process improvements. </li><li>Employing problem solving skills to handle exception processing items. </li><li>Improving client experience. </li><li>Enhancing colleague engagement. </li><li>Assisting in day-to-day operational processing questions as related to commercial loan platforms </li><li>Providing guidance and support to end-users on system functionalities and best practices </li></ul> <p>Qualifications, Education, Certifications and/or Other Professional Credentials</p> <ul> <li>3-5 years' experience in commercial lending operation or operational support team </li><li>Strong understanding of the project lifecycle </li><li>Advanced knowledge in commercial lending applications (AFS,LIQ) </li><li>Advanced knowledge of commercial loan products and lifecycle processes </li><li>Excellent written and verbal skills </li><li>Excellent customer service skills </li><li>Excellent problem-solving skills </li><li>Strong analytical skills </li><li>Efficient time management skills </li><li>Excellent interpersonal skills: Ability to work effectively in a collaborative team environment </li><li>Self-thinker: able to work through issues and escalate only when appropriate </li><li>High attention to detail with the ability to maintain accurate documentation </li></ul> <p>Hours & Work Schedule</p> <ul> <li>Hours per Week: 40 </li><li>Work Schedule: 8:30 am - 5:00 pm </li></ul> <p>Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.</p> <p>Equal Employment Opportunity</p> <p>Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.</p> <p>Background Check</p> <p>Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.</p> <p>Benefits</p> <p>We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.</p> <p>View Benefits</p> <p>Awards We've Received</p> <p>Dave Thomas Foundation's Best Adoption-Friendly Workplace</p> <p>Disability Equality Index Best Places to Work for People with Disabilities</p> <p>Fair360 Top Regional Company</p> <p>FORTUNE's World's Most Admired Companies</p> <p>Human Rights Campaign Corporate Equality Index 100 Award</p> <p>Military Friendly Employer</p> <p>Age-Friendly Institute's Certified Age-Friendly Employer</p> <p>Bloomberg Gender Equality Index, Standout</p> <p>Forbes America's Best Large Employers</p>