<p>Job Description</p> <p>Objective of the Job :</p> <p>The Commercial Services Supervisor is required to independently work and manage all aspects of commercial activities related to department communication and customer experience. This involves close coordination with the Outside Sales Representative (OSR), all internal departments, and external vendors/suppliers. This position controls customer and product development along with other strategic functions that support the commercial department. Other strategic functions include but are not limited to marketing, customer experience initiatives, budget and executive support for the Director - Commercial Operations.</p> <p>Duties and Responsibilities:</p> <p>1) Ensure Safety, Environmental, Quality requirements and "where applicable" ResponsibleSteel requirements are followed.</p> <p>2) Follow BRS directives and comply with regulatory requirements within scope of responsibility.</p> <p>3) Establishes and maintains good day-to-day working relationships with customers and internal/external contacts.</p> <p>4) Supervises and oversees the strategy, planning, and execution of Big River Steel's customer experience goals; Creates and implements structure for positive customer experience (on-site and off-site).</p> <p>5) Organizes BRS participation in corporate sponsored events involving Commercial.</p> <p>6) Manages Commercial budget, email groups, calendars, steel market subscriptions, HUB documents, NDA's and communications.</p> <p>7) Coordinates with Marketing to achieve goals and objectives for existing and new products; ensures compliance with all customer documents.</p> <p>8) Ensures customer and Commercial Department compliance with internal and external policies and procedures.</p> <p>9) Maintains training materials and commercial documents for all product capabilities and pricing extras for the Commercial Department.</p> <p>10) Coordinates with department managers on new employee orientation, safety training, and document compliance. 11) Supervises Commercial Services Coordinator and Interns.</p> <p>12) Supports Director - Commercial Operations and the GM of Sales & Administration</p> <p>Qualifications:</p> <p>1) Bachelor's degree in Marketing preferred</p> <p>2) 3-5 years of customer service/inside sales experience in steel or a related industry; or 2 years' experience as a high performing ISR I</p> <p>3) Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking</p> <p>4) Ability to clearly communicate with internal and external parties regarding issues and changes</p> <p>5) Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines, strong organization and analytical skills</p> <p>6) Open willingness to adopt and use new resources/tools</p> <p>7) Conduct root cause and cost-benefit analysis</p> <p>8) Maintains temperament and composure in escalating and confidential situations</p> <p>9) Self-managing; works well with little supervision</p> <p>10) Proficient use of Microsoft Office and Outlook</p> <p>11) Manages Order Entry and Commercial Services Representative</p> <p>Working Conditions and Physical Requirements:</p> <p>Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.</p> <p>Supervisory Responsibility: This position does supervise others.</p> <p>Company Overview</p> <p>Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.</p> <p>Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.</p> <p>We are honored to have earned accolades and awards from well-regarded organizations, including the following:</p> <ul> <li>Ethisphere's World's Most Ethical Companies 2022, '23, '24 </li><li>Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24 </li><li>Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25 </li><li>Military Times' Best for Vets: Employers 2023, '24 </li></ul> <p>Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)</p>