<p>GENERAL PURPOSE AND SCOPE OF THE POSITION: This position is responsible for managing deposits, logging daily transactions, and processing student tuition payments and refunds. Additionally, it involves overseeing third-party accounts and providing comprehensive support for finance-related inquiries and issues.</p> <p>FUNCTIONAL RESPONSIBILITIES</p> <ul> <li>Serves as the first contact with students, faculty, and staff regarding bursar questions and issues. </li><li>Managing inbound communications by efficiently handling phone calls and emails to ensure timely and accurate responses to inquiries and requests. </li><li>Responsible for all cashier-related duties by efficiently managing the receipt of payments from students and third parties, and accurately entering them into Ivy Tech's online systems, Banner and Workday. </li><li>Manage all returned ACH and NSF returned payments. </li><li>Responsible for processing transcript requests. </li><li>Responsible for reconciling daily cash drawer to Banner cashier report and correcting any discrepancies before closing out in Banner. </li><li>Manage the college vehicle fleet and ensure compliance is followed with all documentation for the fleet per college policy. </li><li>Review the refund report daily. </li><li>Run credit reports weekly and reconcile credit balances. </li><li>Help students with Touchnet payment plans and Bank Mobile questions. Maintains BankMobile relationships with both students and Ivy Tech by ensuring accurate records are sent between the two entities, refunds are handled properly, and issues are resolved. </li><li>Provide assistance and backup for the Accounts Receivable Business Office Assistant. </li><li>Other duties as assigned consistent with commonly accepted practices. </li></ul> <p>Starting Hourly Range: $15.00 - $17.50 based on skills, experience, and education</p> <p>Benefits Offered:</p> <ul> <li>No waiting period to enroll in benefits. </li><li>Employer contribution to retirement plan. </li><li>Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more! </li><li>Paid time off: vacation, sick, volunteer, bereavement. </li><li>Paid holidays: 9 days plus winter break between December 25th and January 1st. </li><li>Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents. </li><li>Professional Development opportunities </li><li>Eligible employer under the DOL Public Service loan forgiveness program. </li></ul> <p>For more information on Ivy Tech Benefits, visit: https://careers.ivytech.edu/benefits</p> <p>Minimum Qualifications:</p> <ul> <li>High School Diploma, GED </li><li>Two years' experience in a related field. </li><li>Must have highly developed organizational skills and computer experience. </li><li>Ability to work with confidential information. </li><li>Strong communication, problem-solving, and analytical skills required. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Associate's degree in business or accounting and a minimum of one year of related work experience. </li><li>Experience in word processing, database management and spreadsheet applications </li></ul> <p>All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.</p> <p>Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.</p>