<p>Position Description - Behavioral Health Services Manager</p> <p>Original Board Approval Date</p> <p>08/26/2020</p> <p>Reports to</p> <p>Director of Behavioral Health</p> <p>Division</p> <p>Behavioral Health/Administrative</p> <p>Exempt/Non-Exempt Status</p> <p>Exempt</p> <p>Security Roles</p> <p>Clinical Administration; Clinical Care Specialist</p> <p>JOB SUMMARY: The Behavioral Health Services Manager plays a key role in supporting HOPE's integrated care model by helping oversee the day-to-day operations of the Behavioral Health (BH) department. This position provides direct supervision to BH nurses, medical assistants, and other support roles within the department, ensuring high-quality, patient-centered care. The Manager also serves as a vital administrative partner to the Director of Behavioral Health, offering clerical, programmatic, and operational support to help drive departmental goals, improve workflows, and maintain compliance with FQHC standards.</p> <p>Primary Duties & Responsibilities:</p> <ul> <li>Clinical Support: </li><li>Demonstrates proficiency in all aspects of patient triage within the Behavioral Health department and completes competency assessments for both new and existing employees. </li><li>Serves as a backup for the Behavioral Health medical assistant or nurse during periods of absence to ensure continuity of patient care and clinic operations. </li><li>Human Resources & Staffing Support: </li><li>Assists with the orientation and onboarding of new Behavioral Health staff, including interview coordination and preparation of new hire materials. </li><li>Manages the department's weekly staffing schedule, including time-off approvals, timesheet submissions, missed punch corrections, and payroll approvals using ADP. </li><li>Organizes and facilitates regular departmental meetings, including preparing agendas and documenting meeting minutes. </li><li>Quality Improvement & Data Management: </li><li>Supports departmental quality improvement efforts through data collection, analysis, and reporting. </li><li>Tracks and reports on key indicators such as patient satisfaction, departmental expenses, and service utilization. </li><li>Provides feedback and suggestions for process improvement based on insights from staff, patients, and community partners. </li><li>Collaborates with the Director of Behavioral Health to develop and maintain spreadsheets and databases (e.g., Excel) to support budgeting and quality initiatives. </li><li>Assists with the maintenance and updates of departmental forms and documentation. </li><li>Community & Program Development: </li><li>Educates patients, families, and community partners on available behavioral health services. </li><li>Assists the Director of Behavioral Health in community outreach efforts to increase awareness and utilization of services. </li><li>Represents the Behavioral Health department on internal committees, such as the Compliance/Risk Committee, Safety Committee, and Quality Assurance/Quality Improvement (QA/QI) Committee. </li><li>Administrative & Operational Support: </li><li>Provides general administrative support to the Director of Behavioral Health, including assistance with travel arrangements, training logistics, and expense reimbursements. </li><li>Demonstrates adaptability and serves as a change agent to support ongoing departmental and organizational improvements. </li><li>Supports teamwork and proactive communication among the Behavioral Health team and across departments. </li></ul> <p>Intermittent Duties:</p> <ul> <li>Performs other duties as assigned by the Director of Behavioral Health to support departmental operations and organizational needs. </li></ul> <p>Off-Site Work:</p> <ul> <li>Occasional off-site work is required for this position. </li><li>With prior Team Leader approval, various job tasks may be completed remotely. These may include, but are not limited to: program development, policy and procedure updates, conference calls, grant writing, and similar administrative tasks. </li><li>Employees approved for off-site work must have a confidential, designated workspace to ensure privacy and productivity. </li><li>Off-site work classification and arrangements will be reviewed by the Team Leader at hire, during annual performance evaluations, and as needed throughout the year. </li></ul> <p>Skills/Qualifications:</p> <ul> <li> <p>Education & Experience:</p> </li><li> <p>Some college coursework with 2-4 years of experience in a social or human services-related field, preferably with direct behavioral health experience.</p> </li><li> <p>Bachelor's degree in a related field preferred.</p> </li><li> <p>Specialized training or certifications (e.g., Non-Violent Crisis Intervention, Suicide Prevention/Intervention) are preferred.</p> </li><li> <p>Technical & Professional Skills:</p> </li><li> <p>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint); ability to learn additional software and systems as needed.</p> </li><li> <p>Strong organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple responsibilities.</p> </li><li> <p>High-level problem-solving skills and sound judgment, with the ability to make independent decisions and consult with leadership when appropriate.</p> </li><li> <p>Communication & Interpersonal Skills:</p> </li><li> <p>Excellent verbal and written communication skills.</p> </li><li> <p>Demonstrated cultural competency and the ability to engage effectively with individuals from diverse backgrounds.</p> </li><li> <p>Strong interpersonal skills and a professional, customer-service-oriented demeanor.</p> </li><li> <p>Other Key Competencies:</p> </li><li> <p>Ability to take initiative and follow through on assignments with minimal supervision.</p> </li><li> <p>Flexible, adaptable, and able to function effectively in a fast-paced, team-oriented environment.</p> </li></ul> <p>Personal Attributes:</p> <ul> <li>The Behavioral Health Services Manager must maintain strict confidentiality and consistently uphold HOPE's core values while performing all duties. The ideal candidate will demonstrate the following personal qualities: </li><li>Trustworthiness and integrity </li><li>Respectfulness toward patients, colleagues, and the community </li><li>Cultural awareness and sensitivity to diverse backgrounds </li><li>Flexibility and adaptability in a dynamic work environment </li><li>Strong work ethic and commitment to excellence </li></ul> <p>Working Conditions & Physical Demands:</p> <ul> <li>This position primarily functions in a professional office environment with periodic travel between HOPE sites. </li><li>Occasional extended hours may be required based on organizational priorities. </li><li>As a healthcare setting, employees may be exposed to body fluids and other potential health hazards. </li><li>Requires sufficient visual acuity to read, write, and operate equipment commonly used in this role. </li><li>Must be able to communicate effectively in English, both verbally and in writing; proficiency in a second language is helpful but not required. </li><li>Requires adequate hearing ability to communicate effectively in person and by telephone. </li><li>Occasionally required to lift items weighing up to 25 pounds. </li></ul> <p>Note: This job description is intended to convey information essential to understanding the scope of the Behavioral Health Services Manager. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities, as other duties may be assigned as needed.</p> <p>This job description follows the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May 1995)</p> <p>HOPE Family Health Services is an equal opportunity employer who complies with applicable State and Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.</p> <p>Many positions at HOPE Family Health Services are funded in-part or in-whole by State or Federal Department of Health and Human Services funding and as such, our organization cannot employ individuals with certain criminal backgrounds or who are on State or Federal exclusion or debarment lists.</p>