<p>The IT Technical Support Specialist supports users with hardware and software issues including repairs, enhancements, new installations, etc., and maintains various inventory systems. In addition, this position provides basic training and support to users for newly installed software; provides backup for PC Help Desk; and performs special projects as assigned.</p> <p>Essential Job Functions</p> <ol> <li> <p>Provides support to users with installation of new software, upgrades to existing software, and instruction to users on basics usage of various software.</p> </li><li> <p>Provides workstation hardware support including repairs, enhancements, and new installations and additions of PC hardware and peripherals.</p> </li><li> <p>Maintains hardware and software inventory databases.</p> </li><li> <p>Performs other related duties as assigned by management.</p> </li></ol> <p>Job Specific Requirements</p> <ul> <li>Licenses/Certificates: Valid driver's license and acceptable driving record </li><li>Attendance: Regularly scheduled attendance required; on-call availability may be required </li><li>Physical: Routinely lifts up to 50 lbs.; reads small print; repetitive motion; tolerates working in confined spaces and heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting </li><li>Environmental: Tolerates working in noisy environments </li></ul> <p>Education and Experience</p> <ul> <li>High School graduate or equivalent required </li><li>Associates degree in computer related field preferred </li><li>Minimum two years PC technical support and installation experience, specifically Networking and MS Windows and Office required </li><li>Experience working with Lotus Notes preferred </li><li>Proficiency with a variety of PC Hardware </li></ul> <p>Available Benefits</p> <ul> <li>Moving is expensive and hard work! Relocation Assistance is available for those that qualify. </li><li>Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one. </li><li>Plan for your medical needs with a Health Savings Account (employer and employee contributions). </li><li>Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed </li><li>Enjoy Duncan Aviation's On-Site Fitness & Health Clinics at the MRO locations </li><li>Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education. </li></ul> <p>Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled</p>